Rachel O'Dell
Full Time Student
West Columbia,SC
Summary
I have a passion for working with people and making the best of any chance I have to impact a fellow teammate or customers life in any way, big or small. I am dedicated to any task at hand and will follow through to make sure I did my job to the best of my ability. When anyone else would walk away from a difficult situation, I would de-escalate if needed, think clearly, and work out the best solution possible.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Armark
Clemson, SC
10.2021 - Current
- Provided primary customer support to internal and external customers.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Childcare Worker
St. Mark United Methodist Church
Seneca, SC
10.2021 - Current
- Maintained effective schedule balance between rest periods, active play and instruction.
- Promoted good behavior with positive reinforcement methods.
- Introduced children to educational games and activities to boost learning.
Swim Coach
Quail Hollow Swim And Racquet Club
West Columbia, SC
05.2020 - Current
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Taught daily swim instruction to students varying in ages and skill levels.
- Coached youth aged 4 to 18 for competitive swim team and oversaw participation in 10 events annually.
Trainer
Chick-Fil-A, Saluda Pointe
Lexington, SC
11.2019 - Current
- Tracked attendance and progress against goals for each participant.
- Monitored participant workflow and behaviors throughout training process.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
Education
High School Diploma -
Brookland-Cayce Senior High School
Cayce, SC 08.2017 - 06.2021
Bachelor of Science - Psychology
Clemson University
Clemson, SC 08.2021 - Current
Skills
Problem Solver
Multi Tasker
Personable
Timeline
Customer Service Associate
Armark
10.2021 - Current
Childcare Worker
St. Mark United Methodist Church
10.2021 - Current
Bachelor of Science - Psychology
Clemson University
08.2021 - Current
Swim Coach
Quail Hollow Swim And Racquet Club
05.2020 - Current
Trainer
Chick-Fil-A, Saluda Pointe
11.2019 - Current
High School Diploma -
Brookland-Cayce Senior High School
08.2017 - 06.2021