Rachel Olsen
Saint Petersburg,FL
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager Specialist
Palm Beach Tan
McKinney, TX
01.2018 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Bartender
Chill Sportsbar
Grapevine, TX
07.2013 - 01.2019
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
Personal Trainer
Lifetime Fitness Center
Plano, TX
01.2017 - 01.2018
- Led, instructed and motivated individuals during training activities, including cardiovascular exercise, strength training and stretching.
- Communicated with clients to determine goals and performed client assessments.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Created weight training programs, set up equipment and provided detailed instructions.
Education
High School Diploma -
Krum High School
Krum, TX05.2013
Cosmetology
Denton ATC Cosmetology
Denton, TX05.2013
Skills
- Sales professional
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Team-oriented
- Staff training and development
Timeline
Store Manager Specialist
Palm Beach Tan
01.2018 - Current
Personal Trainer
Lifetime Fitness Center
01.2017 - 01.2018
Bartender
Chill Sportsbar
07.2013 - 01.2019
High School Diploma -
Krum High School
Cosmetology
Denton ATC Cosmetology