Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Rachel Padilla

Mount Vernon

Summary

Bringing empathy and effective communication to client care, supported by thorough understanding of customer relationship management and problem-solving skills. Committed to fostering positive client relationships and driving impactful results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Care Manager

YWCA
12.2024 - 03.2025
  • Assisted clients with barriers to food, housing, clothing and childcare
  • Provided advocacy on behalf of clients
  • Aided with basic needs including transportation and job search
  • Developed individualized care plans and goals for achieving them.
  • Meticulously kept notes in appropriate programs

Care Specialist

COMMUNITY ACTION OF SKAGIT
08.2023 - 08.2024
  • Helped clients with and without disabilities achieve wellness and autonomy.
  • Worked collaboratively with clients to identify goals and resources to achieve them.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy
  • Assisted clients with and without disabilities to obtain job placement, mental health, substance treatment, legal aid, budgeting and other client identified needs.

Office Manager, Dormitory Assistant

CENTRAL LUTHERAN CHURCH
03.2023 - 07.2023
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
  • Ensured timely completion of administrative tasks, such as incident reports and room inventory forms
  • Developed strong relationships with residents through active listening skills and empathetic responses to personal concerns or issues that arose throughout the semester
  • Assisted in the move-in/move-out process, streamlining procedures for efficient for the residents increasing occupancy rates by half.

Education

Bachelor of Arts - Psychology, Sociology, Business

WASHINGTON STATE UNIVERSITY
Pullman, WA

Skills

  • Bilingual Spanish/English
  • Professional Communication
  • Active Listening
  • Problem Solving
  • Boundary Setting
  • Time Management
  • Crisis Intervention
  • Case assessments
  • Records management
  • Problem identification

Certification

  • CPR Certification
  • Valid Driver's License and Insurance

Affiliations

  • National Society of Leadership and Success

Timeline

Care Manager

YWCA
12.2024 - 03.2025

Care Specialist

COMMUNITY ACTION OF SKAGIT
08.2023 - 08.2024

Office Manager, Dormitory Assistant

CENTRAL LUTHERAN CHURCH
03.2023 - 07.2023

Bachelor of Arts - Psychology, Sociology, Business

WASHINGTON STATE UNIVERSITY

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