Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gladys Mayorga

Jersey City

Summary

Versatile and dedicated professional with a proven track record in compassionate caregiving and bilingual communication (Spanish/English). Gained extensive experience through roles with Terrance Daniels and Walmart, excelling in both customer service and patient care. Consistently enhanced client satisfaction and quality of life by providing attentive support and personalized solutions. Skilled in schedule management and navigation, with a history of meeting critical deadlines and improving operational efficiency.

Overview

15
15
years of professional experience

Work History

Personal Care Aide

Terrance Daniels
01.2023 - Current
  • Assisted client with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for client, reducing health risks and promoting overall wellbeing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Uber Driver

Uber
09.2015 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Postal Carrier

United States Postal Sevice
09.2023 - 12.2023
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.

Claims Assistant

Walmart
01.2010 - 09.2015
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
  • Prepared files, letters and notices.
  • Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.

Education

High School Diploma -

Hoboken High School
Hoboken, NJ
06-2003

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Patient care
  • bilingual Spanish/English
  • Client transportation
  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Postal Carrier

United States Postal Sevice
09.2023 - 12.2023

Personal Care Aide

Terrance Daniels
01.2023 - Current

Uber Driver

Uber
09.2015 - Current

Claims Assistant

Walmart
01.2010 - 09.2015

High School Diploma -

Hoboken High School

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Gladys Mayorga