Rachel Pagan
Milwaukee,WI
Summary
Experienced Office Administrator with 20 years in multitasking and problem-solving. Skilled in managing workloads, greeting visitors, and responding to inquiries while fostering a positive work environment. Highly organized and motivated, demonstrating strong work ethic and adaptability, with a proven ability to learn new skills rapidly.
Overview
27
27
years of professional experience
Work History
Office Operations Associate
Probation and Parole
08.2025 - Current
- Greeted offenders and visitors; screened and referred individuals to appropriate resources, enhancing visitor experience.
- Monitored reception area to ensure efficient guest check-in and promptly address inquiries.
- Provide Information and Instruction to offenders' work with cover agents as necessary.
- Opened and distributed incoming mail to the appropriate departments promptly.
- Handled processing of money orders to ensure proper accounting and documentation.
- Captured photos for agents to support case documentation and identification needs.
- Assist with monthly DNA reports using WIC portal.
- Monitored and managed inventory of UA and office supplies to ensure availability.
- Maintained fleet vehicles and updated mileage logs, ensuring compliance and accurate tracking of vehicle usage.
- Entered all new intake information into the database for accurate record management.
Advanced MSA/Cemetery Caretaker
Veterans Affair Clement Zablocki
01.2021 - 01.2025
- Maintained grounds and landscapes of 50-acre cemetery, ensuring aesthetic appeal and respectful environment for visitors.
- Conducted burial services with dignity and compassion, coordinating logistics and supporting grieving families to facilitate meaningful farewells.
- Assisted families with burial arrangements and provided compassionate support.
- Collaborated with staff to coordinate memorial services and events.
- Implement efficient maintenance schedules that improved overall grounds quality by 30% over the past year.
- Processed incoming patient secure messages and coordinated with care team to enhance communication and patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
OFFICE MANAGER
NATIONAL GENERAL INSURANCE COMPANY
01.1999 - 01.2021
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated training for new team members, enhancing onboarding experience and integration into the team.
- Managed disbursement of information per executive request by monitoring client arrivals and facility access.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Facilitated timely delivery of special projects, aligning outcomes with organizational and departmental goals.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
High School -
BAYVIEW HIGH SCHOOL
01.1995
College -
MATC College
Skills
- Team organization
- Time management
- Communication
- Problem Solving
- Team collaboration
- Conflict resolution
- Workplace safety
- Compassionate support
- Compassionate support
Timeline
Office Operations Associate
Probation and Parole
08.2025 - Current
Advanced MSA/Cemetery Caretaker
Veterans Affair Clement Zablocki
01.2021 - 01.2025
OFFICE MANAGER
NATIONAL GENERAL INSURANCE COMPANY
01.1999 - 01.2021
High School -
BAYVIEW HIGH SCHOOL
College -
MATC College