Rachel Pantuso
San Antonio,Texas
Summary
Proven leader in clinical services management with a focus on patient care coordination and regulatory adherence. Known for implementing effective quality improvement strategies that boost clinical outcomes. Strong skills in team leadership, strategic planning, and policy development. Dedicated to fostering collaboration and achieving healthcare excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Compassus Hospice
San Antonio, Texas
11.2020 - Current
- Management/coordination of POC services for over 130 patients; budget management, maintaining long term goals, as well as facilitating growth of the branch.
- Leadership/supervision/delegation of over 25 staff including daily staffing, on-call, hiring, performance evaluation, disciplinary action, training, education, and competencies.
- Regulatory compliance includes survey readiness and plan of correction through policy and procedure, workflow evaluation, revision, development and Implementation.
- Training/Teaching of branch staff including onboarding employees, clinical education in monthly staff and MM meeting, and weekly IDG meetings.
- As the most tenured DCS in the region I was asked and did train/onboard new DCS as well as helping with their branches Workflow in addition to my branch duties.
- Performance Improvement including action plans with goals/monitoring/follow up.
Critical Care Nurse
St Lukes Baptist Hospital
San Antonio, Texas
03.2015 - 01.2021
- I worked in ICU.
- Treated patients with strokes, head traumas, comas, and intracranial hematomas.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
- Actively participated in unit-based Quality Assurance Program.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Assisted patients with healing and recovery after surgery.
- Often commended for maintaining the safety, respect, and dignity of residents.
- St Lukes is the designated Comprehensive Stroke center in South Texas as well as a leader in Cardiac, Vascular and Renal care.
RN Case Manager
Compassus Hospice
San Antonio, Texas
07.2018 - 11.2020
- As an RN Case Manager and manage 20-30 patients. I work hand in hand with my team of LVN and aides and report directly to our medical director Dr. Benjamin Getter to ensure all of our patients’ needs are met.
- Triage, adapt and change treatment and plan of care on a daily basis according to the medical changes seen in our patients.
- Make 25-30 visits weekly to ensure all patients’ needs are being met.
ICU RN
Connally Memorial Hospital
Floresville, TX
03.2016 - 02.2018
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Assisted patients with multiple chronic diagnoses including COPD and asthma.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Interim Director ICU/MedSurg
Connally Memorial Medical Center
Floresville, TX
02.2017 - 09.2017
- Responsible for Interviewing potential employees, Hiring RN/LVN/CNA/Secretary, Disciplinary actions, time keeping, scheduling (creating and adjusting), timekeeping, inventory and ordering, creating a budget for both units for the 2017-2018 fiscal year, overseeing all aspects of shifts, quality control monitoring and creation and implementation of changes to increase patient/staff safety and HCAHPS(Hospital Consumer Assessment of Healthcare Providers and Systems), Ensuring employees were up to date on Competencies and Licensing, and all other aspects of being a Director.
PACU RN
Methodist Specialty and Transplant Hospital
San Antonio, TX
07.2015 - 02.2016
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Assisted patients with healing and recovery after surgery.
Critical Care Technician
University Hospital
San Antonio, Texas
06.2005 - 01.2015
- Work in STICU/IPCU at University Hospital, a Magnet Designated level 1 Trauma center.
- Assist with all care for the patients.
- University Hospital, a Magnet Designated level 1 Trauma center.
Education
Associate’s degree of Science - Nursing
Baptist school of Healthcare Professions
01.2014
Skills
- Budget management
- Regulatory compliance
- Performance improvement
- Team leadership
- Clinical education
- Conflict resolution
- Clinical supervision
- Quality improvement
- Marketing strategy
- Interdisciplinary collaboration
- Employee evaluation
- Clinical quality enhancement
- Metric analysis
- Staff coordination
Certification
• Registered Nurse, 872085, 01/01/15, Present
• Basic Life Support (BLS) Certification, 01/01/02, Present
• Advanced Arrhythmia Recognition Certification, 04/01/04, Present
• Basic Life Support (BLS) Certification, 01/01/02, Present
• Advanced Arrhythmia Recognition Certification, 04/01/04, Present
Timeline
Director of Clinical Services
Compassus Hospice
11.2020 - Current
RN Case Manager
Compassus Hospice
07.2018 - 11.2020
Interim Director ICU/MedSurg
Connally Memorial Medical Center
02.2017 - 09.2017
ICU RN
Connally Memorial Hospital
03.2016 - 02.2018
PACU RN
Methodist Specialty and Transplant Hospital
07.2015 - 02.2016
Critical Care Nurse
St Lukes Baptist Hospital
03.2015 - 01.2021
Critical Care Technician
University Hospital
06.2005 - 01.2015
Associate’s degree of Science - Nursing
Baptist school of Healthcare Professions