Summary
Overview
Work History
Skills
Timeline
Generic

Rachel Perdew

Great Falls,MT

Summary

Proven Customer Service Representative at Exspress Employment, adept in maintaining high customer satisfaction with exceptional communication and adaptability skills. Achieved increased loyalty through empathetic complaint resolution. Demonstrated teamwork and professionalism in diverse roles, ensuring operational excellence and patient care at Benifis Healthcare. Skilled in customer service and maintaining confidentiality, contributing to a positive and efficient work environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Retail Sales Associate

Exspress Employment
09.2024 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

CNA/ Patient Transport

Benifis Healthcare
12.2016 - 02.2018
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting and evaluating patient needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Transported patients throughout hospital for appointments and procedures.

Housekeeper

Harbin Hot Springs Resort
03.2012 - 11.2016
  • Verified cleanliness and organization.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Skills

  • Customer service
  • Communication skills
  • Adaptability
  • Teamwork skills
  • Quick learner
  • Dependability
  • Customer engagement

Timeline

Retail Sales Associate

Exspress Employment
09.2024 - 12.2024

CNA/ Patient Transport

Benifis Healthcare
12.2016 - 02.2018

Housekeeper

Harbin Hot Springs Resort
03.2012 - 11.2016
Rachel Perdew