Rachel Perez
Indiahoma,OK
Summary
Results-driven professional with extensive experience in postal operations. Known for strong problem-solving and communication skills, contributing to timely mail dispatch and enhanced customer interactions.
Overview
18
18
years of professional experience
Work History
Postal Clerk
United States Postal Service
10.2012 - Current
- Processed incoming and outgoing mail with high accuracy and efficiency.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Trained new employees on postal procedures and operational standards.
- Oversaw daily workflow, ensuring timely dispatch of mail and packages.
- Implemented process improvements that reduced delays in mail processing.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored performance of junior team members and offered support.
- Prepared reports to track mail volumes, fees and other related data.
- Moved bulk containers and large parcels with forklifts.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Provided service and sales to walk-in customers.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Upsold postal services like insurance and tracking.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
Insurance Coordinator
Anthony LaSorsa Physical Therapy
11.2011 - 04.2012
- Coordinated insurance verification processes to streamline patient intake and reduce administrative delays.
- Managed claims submissions and follow-ups to ensure timely approval and reimbursement.
- Reviewed patient records for accuracy, ensuring compliance with insurance requirements and policies.
- Educated patients on insurance benefits, coverage options, and financial responsibilities related to therapy services.
Customer Service Representative/Teller
Southwest Oklahoma Federal Credit Union
03.2010 - 04.2011
- Resolved customer inquiries via phone, email, and in-person interactions to enhance satisfaction.
- Processed loan applications and account openings efficiently using internal systems.
- Provided training and mentorship to new team members on customer service protocols.
- Collaborated with management to identify areas for process improvement and implement solutions.
Office Coordinator
Comanche County Memorial Hospital
05.2008 - 04.2010
- Coordinated daily office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling for staff meetings and appointments, optimizing resource allocation and time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Implemented office procedures that improved operational workflows and reduced administrative bottlenecks.
Education
Completion of Course - Business And Computer Technology
Great Plains Area VoTech
Lawton Oklahoma 12-2001
High School Diploma -
Indiahoma Public School
Indiahoma Oklahoma05-2001
Skills
- Workplace safety
- Problem-solving skills
- Verbal/written communication
- Post office operations
- Mail forwarding
- Handling and sorting mail
- Forklift operation
- Proficient computer skills
- Schedule coordination
- Data entry proficiency
- File organization
- Presentation preparation
Timeline
Postal Clerk
United States Postal Service
10.2012 - Current
Insurance Coordinator
Anthony LaSorsa Physical Therapy
11.2011 - 04.2012
Customer Service Representative/Teller
Southwest Oklahoma Federal Credit Union
03.2010 - 04.2011
Office Coordinator
Comanche County Memorial Hospital
05.2008 - 04.2010
Completion of Course - Business And Computer Technology
Great Plains Area VoTech
High School Diploma -
Indiahoma Public School