Rachel Perez
Indiahoma,OK
Summary
Results-driven professional with extensive experience in postal operations. Known for strong problem-solving and communication skills, contributing to timely mail dispatch and enhanced customer interactions.
Overview
18
18
years of professional experience
Work History
Postal Clerk
United States Postal Service
Lawton Oklahoma
10.2012 - Current
- Processed incoming and outgoing mail with high accuracy and efficiency.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Trained new employees on postal procedures and operational standards.
- Oversaw daily workflow, ensuring timely dispatch of mail and packages.
- Implemented process improvements that reduced delays in mail processing.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored performance of junior team members and offered support.
- Prepared reports to track mail volumes, fees and other related data.
- Moved bulk containers and large parcels with forklifts.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Provided service and sales to walk-in customers.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Upsold postal services like insurance and tracking.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
Insurance Coordinator
Anthony LaSorsa Physical Therapy
Lawton Oklahoma
11.2011 - 04.2012
- Coordinated insurance verification processes to streamline patient intake and reduce administrative delays.
- Managed claims submissions and follow-ups to ensure timely approval and reimbursement.
- Reviewed patient records for accuracy, ensuring compliance with insurance requirements and policies.
- Educated patients on insurance benefits, coverage options, and financial responsibilities related to therapy services.
Customer Service Representative/Teller
Southwest Oklahoma Federal Credit Union
Lawton Oklahoma
03.2010 - 04.2011
- Resolved customer inquiries via phone, email, and in-person interactions to enhance satisfaction.
- Processed loan applications and account openings efficiently using internal systems.
- Provided training and mentorship to new team members on customer service protocols.
- Collaborated with management to identify areas for process improvement and implement solutions.
Office Coordinator
Comanche County Memorial Hospital
Lawton Oklahoma
05.2008 - 04.2010
- Coordinated daily office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling for staff meetings and appointments, optimizing resource allocation and time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Implemented office procedures that improved operational workflows and reduced administrative bottlenecks.
Education
Completion of Course - Business And Computer Technology
Great Plains Area VoTech
Lawton Oklahoma 12-2001
High School Diploma -
Indiahoma Public School
Indiahoma Oklahoma05-2001
Skills
- Workplace safety
- Problem-solving skills
- Verbal/written communication
- Post office operations
- Mail forwarding
- Handling and sorting mail
- Forklift operation
- Proficient computer skills
- Schedule coordination
- Data entry proficiency
- File organization
- Presentation preparation
Timeline
Postal Clerk
United States Postal Service
10.2012 - Current
Insurance Coordinator
Anthony LaSorsa Physical Therapy
11.2011 - 04.2012
Customer Service Representative/Teller
Southwest Oklahoma Federal Credit Union
03.2010 - 04.2011
Office Coordinator
Comanche County Memorial Hospital
05.2008 - 04.2010
Completion of Course - Business And Computer Technology
Great Plains Area VoTech
High School Diploma -
Indiahoma Public School