Summary
Overview
Work History
Education
Personal Information
Timeline
Generic

Rachel Pill

Chester,VA

Summary

Detail-oriented and highly motivated professional with excellent communication and organizational skills. Demonstrates the ability to adapt quickly, manage multiple priorities, and work collaboratively to achieve team goals in dynamic environments.

Overview

13
13
years of professional experience

Work History

PBX Operator

HCA Chippenham Hospital
07.2025 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Worked effectively in fast-paced environments
  • Response to code phone line and code wall panel as number one priority to make sure the appropriate personnel is notified
  • Organized and detail-oriented with a strong work ethic.

Floor Manager

Once Upon A Child Franchise
05.2024 - 12.2024
  • Assisted the General Manager with daily store operations, including overseeing the sales floor, maintaining organization, and ensuring merchandise was properly displayed by size and category.
  • Maintained a clean, organized sales floor by regularly straightening clothing, restocking shelves, and rotating merchandise to keep displays fresh.
  • Sorted and evaluated clothing brought in by customers, ensuring all items met store standards for quality, condition, and style before being purchased from customers.
  • Managed cash register operations, including daily cash counts, sales reporting, and processing purchases, returns, and exchanges.

Bookkeeping Assistant

Accurate Account Solutions
05.2023 - 05.2024
  • Input financial data and produced reports using QuickBooks.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Provided backup support to the lead bookkeeper during peak periods and month-end close

Server

First Watch Daytime Cafe
10.2021 - 05.2023
  • Delivered exceptional guest service in a fast-paced dining environment, consistently maintaining high customer satisfaction.
  • Trained new servers on company standards, service protocols, and menu knowledge to ensure consistent quality.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Supported management in daily operations, including monitoring team performance and assisting with conflict resolution.

Front of House Hourly Manager

Capital Ale House
09.2020 - 11.2021
  • Managed day-to-day Front of House operations to drive quality, standards, and meet customer expectations.
  • Managed and motivated 15+ staff members every shift to perform at peak efficiency and quality.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Mental Health Technician/Unit Secretary

HCA Parham Doctors Hospital
04.2018 - 03.2021
  • Assisted and cared for up to 24 patients daily.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Enhanced patient well-being by providing compassionate care and monitoring mental health status.
  • Managed front desk operations for the behavioral health unit, coordinating patient admissions,discharges, and transfers.
  • Coordinated and managed all Temporary Detention Order (TDO) hearings for the unit, including scheduling,facilitating hearings, and handling associated documentation

Lead Server/Bartender/Certified Trainer

Bonefish Grill Restaurants
10.2012 - 04.2019
  • Delivered attentive and personalized service to guests, ensuring satisfaction with food, beverages, and overall dining experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Lewis Palmer High School
Monument, CO

Personal Information

Timeline

PBX Operator

HCA Chippenham Hospital
07.2025 - Current

Floor Manager

Once Upon A Child Franchise
05.2024 - 12.2024

Bookkeeping Assistant

Accurate Account Solutions
05.2023 - 05.2024

Server

First Watch Daytime Cafe
10.2021 - 05.2023

Front of House Hourly Manager

Capital Ale House
09.2020 - 11.2021

Mental Health Technician/Unit Secretary

HCA Parham Doctors Hospital
04.2018 - 03.2021

Lead Server/Bartender/Certified Trainer

Bonefish Grill Restaurants
10.2012 - 04.2019

Lewis Palmer High School

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