RACHEL Placek
Fort Worth,TX
Summary
Organized and detail-oriented negotiator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Media and Public Relations
JOHN LAYNE ENTERTAINMENT, LLC
07.2021 - Current
- Increased sales for the brand by 50 percent in first year.
- Designed logos, social media post templates, and various websites.
- Enhanced community relations through regular outreach events, public meetings, and social media engagement.
- Carried out and developed social media, e-blast and public relations campaigns.
- Influenced positive customer perceptions of the brand through engaging social media content and public relations initiatives.
- Increased brand visibility through the creation of engaging social media content, public relations efforts, and advertising campaigns.
Pre-Litigation Negotiator
AULSBROOK LAW FIRM
09.2023 - 03.2024
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
- Collaborated with negotiations team to bring in $1.5 Million in revenue for the firm in first quarter.
- Mentored junior negotiators, sharing best practices for successful deal making and relationship building.
- Met with clients in-person to discuss their case and options for the best resolution.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
- Navigated challenging regulatory environments with ease, ensuring compliance while maintaining advantageous contract terms for the organization.
Pre-Litigation Negotiator
GODSEY MARTIN LAW FIRM
11.2022 - 10.2023
- Produced $500,000+ in settlements monthly consistently while expertly balancing 150 cases.
- Optimized company resources by streamlining negotiation processes, reducing time spent on less productive tasks.
- Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
- Constructed a daily task framework for the department to follow and mentored new and current employees on negotiation strategies.
- Advised executive leadership on optimal negotiating tactics based on detailed analysis of competitors'' strengths and weaknesses.
Bodily Injury Adjuster
ROOT INSURANCE
10.2021 - 11.2022
- Identified fraudulent claims swiftly through meticulous review processes that safeguarded company resources from unnecessary expenses.
- Improved departmental efficiency by mentoring new adjusters on best practices and procedures.
- Collaborated with legal counsel to reduce litigation costs.
- Prioritized ongoing professional development through continuous training and education in bodily injury claims adjusting best practices.
- Enhanced customer satisfaction by providing timely and accurate evaluations of liability.
- Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.
Bodily Injury Adjuster II
GEICO INSURANCE
05.2018 - 10.2021
- Top-Rated adjuster for Core Metrics and task completion.
- Trained teammates on proper task maintenance to enhance the work of the department.
- Minimized litigation costs through effective case management and proactive settlement negotiations with Non-Represented and Attorney Represented parties.
- Achieved fair resolutions through skilled negotiation tactics while maintaining sensitivity toward injured parties'' needs and concerns.
- Streamlined claim investigations with thorough reviews of medical records, police reports, and witness statements.
- Established rapport with clients during interviews, obtaining essential information for accurate assessments.
Supervisory Prep Program
GEICO INSURANCE
04.2018 - 10.2021
- Created and trained daily task framework raising the average grade-score among the department.
- Implemented data-driven decision-making processes to track progress and inform future strategic direction.
- Managed a diverse team, fostering collaboration and teamwork to exceed program goals.
- Collaborated with senior leadership to align departmental objectives with overall organizational strategy and vision.
- Championed continuous improvement efforts within the department, leading to enhanced service delivery outcomes.
Liability & First-Party Medical Adjuster
GEICO INSURANCE
05.2015 - 10.2021
- Awarded top-rated adjuster for the office for first half of 2016 and quickly promoted to Fire/Theft
- Handled up to 150 claims at a time to determine liability and coverage decisions
- Managed high call volume daily and responded to correspondence quickly.
Performance Monitor
GEICO INSURANCE
04.2017 - 05.2018
- Chosen to train and attend one-on-one meetings with low performing employees to assist their productivity and core metrics.
- Exceeded expectations in a high volume, high stress position while assisting in designing a new framework for the department to work quickly but effectively.
- Maintained high levels of vigilance while monitoring multiple employees simultaneously, ensuring prompt identification of any changes in condition.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing employee safety and satisfaction within the departments.
Education
Core Business Certification - Core Business
Upper Iowa University
01.2019
Bachelor of Arts - Social Sciences
University of Michigan Dearborn
Dearborn, MI04.2013
Associate of Arts -
Schoolcraft College
Livonia, MI05.2010
Skills
- Extensive training in negotiations and demand evaluation to support mitigating arguments and lower litigation costs
- Licensed Insurance All-Lines Adjuster
- Claims Investigation and Insurance Policy Knowledge
- 9 years of experience in personal injury claims handling
- Public Relations and Media Skills
- Training, Mentoring, and Employee Motivation
Certification
Adjuster - All Lines - Texas (Issued: 06-09-2015)
Timeline
Pre-Litigation Negotiator
AULSBROOK LAW FIRM
09.2023 - 03.2024
Pre-Litigation Negotiator
GODSEY MARTIN LAW FIRM
11.2022 - 10.2023
Bodily Injury Adjuster
ROOT INSURANCE
10.2021 - 11.2022
Social Media and Public Relations
JOHN LAYNE ENTERTAINMENT, LLC
07.2021 - Current
Bodily Injury Adjuster II
GEICO INSURANCE
05.2018 - 10.2021
Supervisory Prep Program
GEICO INSURANCE
04.2018 - 10.2021
Performance Monitor
GEICO INSURANCE
04.2017 - 05.2018
Liability & First-Party Medical Adjuster
GEICO INSURANCE
05.2015 - 10.2021
Core Business Certification - Core Business
Upper Iowa University
Bachelor of Arts - Social Sciences
University of Michigan Dearborn
Associate of Arts -
Schoolcraft College
Adjuster - All Lines - Texas (Issued: 06-09-2015)
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