Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs and eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hi, I’m
Rachel Pollock
Indianapolis,IN
Summary
Overview
8
years of professional experience
Work History
Papa John's Pizza
Team Member
10.2022 - Current
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Mom's Diner
Assistant Manager
10.2019 - 09.2023
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
Tri-State Speedway
Pit Crew
03.2016 - 06.2023
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Balanced the money intake with how many armbands we sold throughout the night.
Education
Indiana University - Purdue University IndianapolisIndianapolis, IN
from Health Services Administration
05.2025
University Overview
- Dean's List Fall Semester, 2022
- 21st Century Scholar Scholarship Recipient
Waldo J Wood Memorial High SchoolOakland City, IN
High School Diploma
05.2021
University Overview
- Honoree of Academic Honors
- Completed AP courses in biomedical sciences, dementia care, intro to health careers, medical terminology, and intro to psychology
- Elected Captain of Tennis team for year 2020/2021
- Dance Team Member
Skills
- Customer Service
- Cash Handling
- Complaint Resolution
- Schedule Coordination
- Opening and Closing Procedures
- Team Leadership
- Verbal and Written Communication
- Workforce Management
Timeline
Team Member
Papa John's Pizza
10.2022 - Current
Assistant Manager
Mom's Diner
10.2019 - 09.2023
Pit Crew
Tri-State Speedway
03.2016 - 06.2023
Indiana University - Purdue University Indianapolis
from Health Services Administration
Waldo J Wood Memorial High School
High School Diploma
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