Rachel Powers
Cincinnati
Summary
Dynamic Operations Manager with 10+ years of experience in pharmacy operations, excelling in regulatory compliance, and workforce management. Proven track record in enhancing operational efficiency and team building, driving continuous improvement initiatives that elevated patient care coordination and staff morale. Recognized for implementing strategic programs that fostered a culture of excellence and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managing Partner
Northstar Café
Cincinnati
11.2024 - Current
- Brought in to provide senior operations leadership during a period of growth and transition, strengthening people systems, financial oversight, and day-to-day execution while supporting leadership continuity
- Led workforce strategy, staffing, onboarding, and performance management across a high-volume organization
- Owned operational and financial performance, reviewing P&L, labor models, and key metrics to support sustainability
- Ensured compliance with health, safety, and regulatory standards
- Mentored and coached managers and emerging leaders, building leadership capacity and preparing teams for long-term success
Co-Producer
Central Ohio River Valley (CORV) Local Food Guide
Cincinnati
02.2022 - Current
- Co-produce a regional food systems guide, coordinating partnerships with farmers, organizations, and community stakeholders
- Support operations, outreach, and systems-level storytelling focused on food access, sustainability, and community health
Pharmacy Operations Manager
UC Health - Inpatient & Infusion Pharmacy
Cincinnati
10.2022 - 11.2024
- Directed operations for a complex inpatient pharmacy supporting 250+ staff with 40 direct reports, ensuring 24/7 coverage across 7 locations
- Led workforce planning, scheduling, onboarding, and performance management with a focus on staffing stability, morale, and culture
- Implemented standard work and operational procedures aligned with DEA, TJC, and USP compliance requirements
- Established a pharmacy career pipeline, partnering with local high schools to deliver educational sessions, facility tours, and hands-on exposure to pharmacy and healthcare careers
- Facilitated cross-shift and cross-department collaboration through regular team meetings and 1:1s, engaging frontline staff in workflow evaluation, piloting improvements, and shared ownership of process changes
- Leveraged operational and performance data to identify improvement opportunities and areas of strength, sharing insights transparently to guide priorities, recognize wins, and drive continuous improvement
Senior Pharmacy Technician, Infectious Disease
UC Health
Cincinnati
06.2021 - 10.2022
- Supported patients on specialty and high-risk medications through regular virtual check-ins, monitoring adherence, side effects, and treatment barriers
- Coordinated care with pharmacists and providers to address medication access issues, side effects, and changes in treatment plans
- Served as a consistent point of contact for patients, providing education, emotional support, and escalation when concerns arose
- Led training initiatives and delivered educational presentations on hepatitis C treatments in partnership with clinical pharmacists
- Contributed to antimicrobial stewardship and cross-departmental process improvement initiatives
Medication Reconciliation Technician
Kettering Health Pharmacy
Dayton
01.2018 - 06.2021
- Advanced from pharmacy technician to a specialized medication reconciliation role supporting emergency department and inpatient settings
- Supported the multi-site rollout of the medication reconciliation program, traveling to sites to train technicians, pharmacists, and healthcare providers on best practices and documentation standards
- Conducted comprehensive medication reviews, identifying discrepancies, high-risk therapies, and documentation gaps
- Flagged and escalated medication-related concerns to clinical teams to support timely, safe care decisions
- Partnered with providers and pharmacy teams to improve medication safety, access, and continuity of care
- Served as a consistent, compassionate presence for patients and families during high-stress clinical encounters
Community Pharmacy Program Manager
Clark's Pharmacy
Dayton
05.2014 - 01.2018
- Advanced from retail pharmacy technician to program manager overseeing a long-term care and specialty packaging program
- Managed end-to-end operations including intake, data entry, filling, packaging, delivery coordination, and external stakeholder communication
- Coordinated care with long-term care facilities, caregivers, and external partners-largely through remote and phone-based workflows
- Maintained consistent communication to ensure medication access, adherence, and operational continuity
- Led process improvements to enhance accuracy, efficiency, and service quality
Education
B.S. - Public Health
University of Cincinnati
Cincinnati, OHSkills
- Regulatory compliance
- Workforce management
- Financial oversight
- Operational efficiency
- Performance metrics
- Patient care coordination
- Team building
Certification
- Nationally Certified Pharmacy Technician (CPhT)
- Nutrition & Health Counseling Certification, Institute of Integrative Nutrition
- BLS Certification, American Heart Association
- ServSafe Manager
Timeline
Managing Partner
Northstar Café
11.2024 - Current
Pharmacy Operations Manager
UC Health - Inpatient & Infusion Pharmacy
10.2022 - 11.2024
Co-Producer
Central Ohio River Valley (CORV) Local Food Guide
02.2022 - Current
Senior Pharmacy Technician, Infectious Disease
UC Health
06.2021 - 10.2022
Medication Reconciliation Technician
Kettering Health Pharmacy
01.2018 - 06.2021
Community Pharmacy Program Manager
Clark's Pharmacy
05.2014 - 01.2018
B.S. - Public Health
University of Cincinnati