Rachel Poynter-Hanley
Urbana,IL
Summary
Dedicated professional providing exceptional care and utilizing appropriate interventions for clients. Skilled in identifying unique needs and assisting vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
14
14
years of professional experience
Work History
Court Advocate
Courage Connection
01.2019 - Current
- Assisted in securing protective orders, helping to secure a safer environment for survivors.
- Enhanced courtroom proceedings by providing emotional support to victims during trial processes.
- Ensured timely intervention by promptly responding to victim inquiries and addressing concerns throughout the legal process.
- Provided crisis intervention services, connecting individuals with appropriate resources during times of need.
- Upheld strict confidentiality standards while handling sensitive client information and maintaining accurate records.
Client Advocate
Courage Connection
01.2018 - 01.2019
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Collaborated with multidisciplinary teams to address clients' unique needs, resulting in more tailored interventions and improved outcomes.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
- Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
Front Desk
Wingate by Wyndham Hotel
06.2016 - 12.2017
Sales Associate & Team Lead
Teavana
10.2015 - 09.2016
Play Guide
Children's Museum of Evansville
10.2014 - 04.2015
Specialist/E-4
Indiana National Guard
10.2010 - 11.2014
Education
College of Social Work -
University of Southern Indiana
Evansville, INAcademic Honors Diploma
Franklin Community High School
Franklin, INSkills
- Client Advocacy
- Interpersonal abilities
- Ethical behavior
- Mental health awareness
- Self-care strategies
- Cultural humility
Volunteering Activities
- Administrative Vice President of Social and Cultural Issues in Student Government at the University of Southern Indiana
- President of S.A.F.E. (Students Advocating for Equality) at the University of Southern Indiana
- Occasional participation in educational activities at the Indiana Youth Group (IYG)
References
- Bryce Decker, (309) 222-7103
- Tawnya Fairchild, (217) 251-2717
- Leslie Magee, (217) 512-1198
Timeline
Court Advocate
Courage Connection
01.2019 - Current
Client Advocate
Courage Connection
01.2018 - 01.2019
Front Desk
Wingate by Wyndham Hotel
06.2016 - 12.2017
Sales Associate & Team Lead
Teavana
10.2015 - 09.2016
Play Guide
Children's Museum of Evansville
10.2014 - 04.2015
Specialist/E-4
Indiana National Guard
10.2010 - 11.2014
College of Social Work -
University of Southern Indiana
Academic Honors Diploma
Franklin Community High School
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