Rachel Price
Yonkers,NY
Summary
Dedicated administrative professional with a proven track record of success in fast-paced office environments. A hardworking team player who excels in completing various clerical tasks and providing exceptional staff support. Known for being responsible, punctual, and highly productive, even when working with minimal supervision. Seeking a challenging and rewarding role to leverage 17 years of comprehensive administrative and customer service experience. Eager to apply analytical skills and become a valuable asset to the company.
Overview
14
14
years of professional experience
Work History
Tier 3 Technical Support
General Dynamics Information Technology
02.2022 - 01.2023
- Respond to email tickets, Identifying trends in issue reporting and devising preventive solutions
- Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements and external client consultations.
- Participated in on-call rotations, ensuring continuous availability of Tier 3 support for urgent cases outside regular business hours.
- Facilitated remote support sessions with clients, guiding them through troubleshooting steps and performing necessary system adjustments.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Investigative Assistant
Drug Enforcement Administration
03.2014 - 02.2022
- Gather information from government database such as, but not limited to (webTA, SAP, idMAX, Cisco Finesse) and relay it expeditiously to appropriate personnel
- Provide administrative support to US Special Agents, such as creating and maintaining case files, handling all phone calls and messages, copies, creating supply orders, making travel arrangements etc
- Enhanced case resolution by efficiently organizing and analyzing evidence for investigators.
- Coordinated meetings and interviews, fostering collaboration between investigators and external agencies.
- Conducted extensive online searches on individuals or businesses under investigation, revealing key insights into their background or dealings.
Customer Service Representative
Fred Price Insurance Agency
04.2009 - 02.2014
- Provide administrative support for various departments, such as answering 3 telephone lines, operating desktop/laptop and tablet, composing and editing correspondence and memoranda from dictation direction
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Mississippi Gulf Coast Community College
Gautier, MS12.2011
Skills
- Excellent communication abilities
- Customer Service
- Expert Problem Solving
- In-depth Technical Knowledge
- Research proficiency
- Data Verification
Timeline
Tier 3 Technical Support
General Dynamics Information Technology
02.2022 - 01.2023
Investigative Assistant
Drug Enforcement Administration
03.2014 - 02.2022
Customer Service Representative
Fred Price Insurance Agency
04.2009 - 02.2014
High School Diploma -
Mississippi Gulf Coast Community College
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