Rachel Prince

• Manage client projects from planning through delivery, coordinating timelines, service requirements, purchasing, and operational details.

• Launch new service offerings through planning, strategy, market awareness, and customer-focused research.

• Built brand recognition and customer loyalty by consistently delivering high-quality services and managing client relationships.

• Prepared and served beverages according to established recipes and customer preferences.
• Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliations.
• Provided excellent customer service by engaging with patrons and addressing their needs promptly.
• Adapted quickly to fast-paced environments while maintaining quality drink preparation standards.

• Managed daily business operations, staff performance, scheduling, budgeting, and expense control to support organizational goals.
• Developed and implemented policies and procedures that enhanced operational efficiency and increased team productivity.
• Monitored financial performance and identified cost-saving opportunities while ensuring service and quality standards were upheld.
• Negotiated with vendors and suppliers to secure competitive pricing and manage operational costs.
• Recruited, trained, scheduled, and coached team members to improve performance and maintain productivity.
• Resolved operational and customer concerns while maintaining strong professional relationships.
• Communicated business performance, staffing requirements, and operational challenges to senior leadership.

• Dean's List
• 3.86 GPA
• Research Project: Beauty Industry Consumer Research. Conducted a 115-participant consumer research study examining how brand ownership, representation, and marketing influence purchasing decisions among Black women. Analyzed survey data to identify key drivers of brand trust and purchase intent.