Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Pruitt

Pungoteague ,VA

Summary

Dynamic leader and problem-solver with a proven track record at Walmart, enhancing customer satisfaction and fostering teamwork. Skilled in Microsoft Office Suite and active listening, I excel in building relationships and streamlining operations. Successfully boosted fundraising efforts and mentored teams, demonstrating a commitment to community service and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Women’s Volunteer

Halo Homeless Shelter
03.2010 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Completed daily domestic tasks in shelter to assist people in need.
  • Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
  • Led group discussions and activities to meet different shelter needs.
  • Helped guests navigate social services system and access needed resources.
  • Kept record files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for guests and reduce escalation or recurrence risks.

Customer Service Manager

Walmart
05.2008 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

Bachelor of Science - Information Technology

Liberty University
Lynchburg, VA
05-2014

Skills

  • Positive Attitude

  • Teamwork and Collaboration

  • Organized and Efficient

  • Attention to Detail

  • Leadership Qualities

  • Community Service

  • Computer Skills

  • Relationship Building

  • Answering Phones

  • Problem-solving abilities

  • Active Listening

  • Customer Service

  • Critical Thinking

  • Microsoft Office Suite

Timeline

Women’s Volunteer

Halo Homeless Shelter
03.2010 - Current

Customer Service Manager

Walmart
05.2008 - Current

Bachelor of Science - Information Technology

Liberty University
Rachel Pruitt