Rachel Pruitt
Las Vegas,NV
Summary
Knowledgeable Veterinary Hospital Manager with robust background in managing veterinary hospital operations. Successfully implemented systems to enhance patient care and streamline administrative processes. Demonstrated leadership and expertise in team coordination and client relations. Enhanced patient care through effective staff scheduling and financial analysis, achieving significant cost savings while maintaining compliance with organizational goals.
Dynamic individual with hands-on experience in veterinary medicine and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Hospital Manager
VCA Hualapai Animal Hospital
10.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and optimal patient care.
- Managed staff and DVM scheduling, optimizing team coverage to meet patient demand and enhance service delivery.
- Assisted in coordinating daily hospital operations to enhance patient flow and service delivery.
- Analyzed financial reports, identifying cost-saving opportunities while maintaining high-quality veterinary services.
- Supported implementation of patient care policies to ensure compliance with healthcare regulations.
- Maintained compliance with industry regulations, ensuring all practices adhered to health and safety standards.
- Participated in staff training programs to improve team performance and service quality.
- Led strategic planning initiatives, aligning operational goals with overall business objectives for sustained growth.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
Veterinary Hospital Manager
VCA Warm Springs Animal Hospital
07.2017 - 10.2023
- Managed staff scheduling, optimizing team coverage to meet patient demand and enhance service delivery.
- Implemented protocols for inventory management, reducing waste and streamlining supply chain processes.
- Developed training programs for new staff, fostering a culture of continuous learning and professional growth.
- Coordinated client communications, enhancing customer satisfaction through timely follow-ups and clear information dissemination.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Maximized available space within the hospital; utilizing creative solutions for storage organization while maintaining a comfortable environment for patients.
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
Veterinary Assistant
Blue Cross Animal Hospital
10.2014 - 07.2017
- Assisted veterinarians during examinations and surgeries, ensuring efficient workflow and patient care.
- Conducted routine animal check-ups, documenting health status and vaccinations accurately.
- Managed inventory of medical supplies, optimizing stock levels for operational efficiency.
- Trained new staff on clinic protocols and animal handling procedures to enhance team performance.
- Collaborated with veterinary technicians to develop care plans tailored to individual animal needs.
- Provided compassionate client communication regarding pet care instructions and follow-up appointments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Veterinary Receptionist
Pet Medical Center Of Las Vegas
09.2011 - 10.2014
- Managed appointment scheduling and client communications to enhance service efficiency.
- Coordinated patient intake procedures, ensuring accurate record-keeping and data entry.
- Assisted veterinarians with administrative tasks, facilitating smooth operational workflows.
- Developed client education materials on pet care and preventive health measures.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Led initiatives to enhance client satisfaction through effective communication and follow-up strategies.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Education
Some College (No Degree) - Early Childhood Education
Kansas State University
Manhattan, KSSkills
- Operational management
- Staff scheduling
- Financial analysis
- Regulatory compliance
- Patient care protocols
- Team leadership
- Client communication
- Workflow optimization
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
- Organizational skills
Accomplishments
- Collaborated with the VCA Director of Leadership Development to implement training on Crucial Conversations for Accountability for Hospital Managers.
Languages
English
Professional Working
Timeline
Hospital Manager
VCA Hualapai Animal Hospital
10.2023 - Current
Veterinary Hospital Manager
VCA Warm Springs Animal Hospital
07.2017 - 10.2023
Veterinary Assistant
Blue Cross Animal Hospital
10.2014 - 07.2017
Veterinary Receptionist
Pet Medical Center Of Las Vegas
09.2011 - 10.2014
Some College (No Degree) - Early Childhood Education
Kansas State University
Continuing Education
Leadership Development Program at the Daniels College of Business August 2017
VCA Leadership Development: Crucial Conversations for Accountability October 2023