Rachel Radway
Cayucos,CA
Summary
Dynamic, empathetic leader and coach, adept at fostering inclusive workplaces and driving positive cultural change. Known for creating and operating learning and development programs that led to 0% attrition in 2021. Recognized for my global perspective and experience and exceptional communication skills, I bring transformative leadership and a commitment to employee enablement and growth.
Overview
13
13
years of professional experience
Work History
CEO
RER Coaching
06.2023 - Current
- Serve as strategic partner, helping leaders gain awareness and perspective, communicate more effectively with all stakeholders, build and support high-performance teams, lead through challenge and change, and foster a safe, inclusive organizational culture.
Employee Experience & Operations Lead (consultant)
MGM Resorts International
06.2022 - 06.2023
- Initiated, created and operated inclusive, equitable and data-driven onboarding, offboarding, mentor and other learning & development programs.
- Developed playbooks and coached leaders on effective communications to facilitate collaboration and alignment.
- Introduced DEIB initiatives, including accessibility guidelines & training, redesigning the interview process, team member user manuals, and cross-functional team-building opportunities.
Senior Manager, Operations / Employee Experience
Mural
08.2020 - 05.2022
- Built new operations function for global design organization.
- Hired and led team focused on learning & development, communication and culture, and cross-functional collaboration, resulting in 0% attrition in 2021 and one of the company’s highest engagement scores.
- Advised SVP on org design, talent development & performance management, communications, team culture and more.
- Selected to serve on Mural’s DEIB advisory board; helped launch/manage first ERGs to support an inclusive culture as we scaled from ~200 employees to 1,000+ in less than 2 years.
Communications Consultant
Self-employed
01.2015 - 01.2020
- Consulted with clients on content strategy for websites, books, products, and services.
- Wrote and/or edited marketing and product copy for small companies, nonprofits and Fortune 500s.
COO / GM
Uplevel English
01.2015 - 01.2016
- Recruited by CEO to serve as part-time COO / GM for an English-language institute for executives in rural Ecuador.
Director, Global Content
Western Union
01.2012 - 01.2014
- Built and led global team responsible for all product content on company's 200+ websites.
- Overhauled and led localization program, optimizing process and improving output quality in 20+ languages.
Education
Certified professional coach -
Erickson Coaching International
BA cum laude - Russian Language And Literature
Amherst College
Skills
- Clear, empathetic listening and communication
- Building trust and relationships
- Cross-functional collaboration
- Coaching and mentoring
- Needs assessment
- Building and leading high-performing teams
- Fostering safer, more inclusive workplaces
- Inclusive program and process design
- Program execution and management
- Global perspective and experience
Certificates And Awards
- Certificate: Diversity & Inclusion in HR Management, HRCI.org
- Certificate: Human-Centered Design, LUMA Institute
- “Think Global” Award, Mural, 2021
- Certificate: Intercultural Communication, Summer Institute of Intercultural Communication
Timeline
CEO
RER Coaching
06.2023 - Current
Employee Experience & Operations Lead (consultant)
MGM Resorts International
06.2022 - 06.2023
Senior Manager, Operations / Employee Experience
Mural
08.2020 - 05.2022
Communications Consultant
Self-employed
01.2015 - 01.2020
COO / GM
Uplevel English
01.2015 - 01.2016
Director, Global Content
Western Union
01.2012 - 01.2014
Certified professional coach -
Erickson Coaching International
BA cum laude - Russian Language And Literature
Amherst College
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