Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Rael

Albuquerque,NM

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Customer Experience Champion II

Verizon Wireless
Albuquerque, NM
02.2009 - Current
  • Positively representing Verizon Wireless by providing great customer service.
  • Account management. Answering inbound calls from customers and store representatives and responding to customer inquiries regarding billing, and services, assisting with payments, and payment arrangements, identifying customer needs, and proactively offering products and services. Disconnecting lines per customer requests. I have worked on 2 projects as well. One is the Orders and Activations which involved assisting Indirect Store representatives with orders failing to activate. Another project was on for one year as a Support Coordinator assisting with reviewing tickets submitted regarding promotions missing on customers' accounts and responding to customers' correspondence inquiries.

Administrative Assistant

Insurance Shoppers
Albuquerque, NM
12.2007 - 01.2008
  • Performed quotes for auto and homeowners insurance. Maintained customer's files, accepted payments, and made daily deposits,

Office Manager

J&G Guides and Outfitter
Los Lunas, NM
11.2005 - 12.2007
  • Maintain client's files, including sending contracts to clients to complete. Hospitality for for clients for the duration the of hunts.

Sales and Support Representative

Delta Dental Plan of New Mexico
Albuquerque, NM
08.2001 - 11.2005
  • Provided dental insurance quotes for employers with 5-25 employees. Conducted enrollment meetings throughout New Mexico during the open enrollment season.

Education

MBA - Human Resources Management

Strayer University
Washington, DC
03-2022

Skills

  • Customer Service Excellence
  • Inbound And Outbound Calling
  • Active Listening
  • Account Services
  • Ms Office
  • Money Handling Abilities
  • Courteous Demeanor
  • Critical Thinking
  • Call Documentation
  • Payment Collection
  • Skilled Multi-Tasker

Timeline

Customer Experience Champion II

Verizon Wireless
02.2009 - Current

Administrative Assistant

Insurance Shoppers
12.2007 - 01.2008

Office Manager

J&G Guides and Outfitter
11.2005 - 12.2007

Sales and Support Representative

Delta Dental Plan of New Mexico
08.2001 - 11.2005

MBA - Human Resources Management

Strayer University

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