Rachel Ramirez- Portillo
Holland,OH
Summary
Results-driven business owner with proven strengths in financial management, operations, and regulatory compliance. Skilled in enhancing customer service protocols and cultivating strong vendor relationships.
Overview
1
1
Language
34
34
years of professional experience
Work History
Buisness Owner
Los Toros Catering
Rossford, Ohio
04.2019 - Current
- Oversaw financial management, including budgeting and expense tracking processes.
- Oversaw budgeting and financial management.
- Cultivated relationships with suppliers and vendors to secure favorable terms.
- Managed daily operations and ensured smooth workflow across all departments.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited, trained, and mentored staff to build a skilled and motivated team.
- Improved customer service protocols to enhance client satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and maintained safety standards consistently.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Evaluated legal documents for compliance with regulations and accuracy. related to business operations.
Human Resources Specialist
Kroger Co, Inc
Toledo, Ohio
06.1992 - 03.2019
- Streamlined recruitment process and coordinated onboarding, improving new employee integration.
- Collaborated with management to create workforce planning strategies.
- Ensured compliance with labor laws and company policies during audits.
- Administered employee benefits and addressed policy-related inquiries.
- Coordinated benefits administration activities, ensuring timely and accurate enrollment, changes, and terminations.
- Developed and implemented training programs to enhance employee skills and support career development.
- Created training materials for new hires and provided orientation sessions.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
Education
Libbey High School
Toledo06-1981
Woodward High School
Toledo09-1978
Skills
- Financial management
- Vendor relationship management
- Operations management
- Regulatory compliance oversight
- Compliance assurance
- Recruitment strategies
- Performance management
- Team performance enhancement
- Staff development
- Client engagement strategies
- Human capital management
- Effective communication
Languages
Spanish
Limited
Accomplishments
- Best Caterer
- Clean Plate Awards
Timeline
Buisness Owner
Los Toros Catering
04.2019 - Current
Human Resources Specialist
Kroger Co, Inc
06.1992 - 03.2019
Libbey High School
Woodward High School