Edward Rodriguez
Marysville,KS
Summary
Dynamic business owner with a proven track record at Eddie's Barbershop, excelling in customer service and operations management. Skilled in developing marketing strategies that boosted brand visibility and client acquisition. Adept at financial management and mentoring, fostering a culture of excellence and attention to detail in team performance.
Knowledgeable [Desired Position] with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Buisness Owner
Edddies Barbershop
Marysville, KS
03.2021 - Current
- Managed daily operations ensuring high-quality customer service and satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Oversaw inventory management, optimizing product availability and reducing waste.
- Trained and mentored staff on best practices in barbering techniques and customer engagement.
- Implemented efficient scheduling systems, improving workflow and reducing customer wait times.
- Analyzed financial performance, making informed decisions to enhance profitability.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
Barber Instructor
Bellus Academy
Manhattan, KS
01.2024 - 01.2026
- Developed and implemented curriculum to enhance student skills and knowledge in barbering techniques.
- Mentored aspiring barbers, providing guidance on both practical skills and customer service excellence.
- Evaluated student performance through assessments, ensuring adherence to industry standards and best practices.
- Collaborated with faculty to integrate new trends and technologies into instructional materials and training programs.
- Organized workshops and demonstrations to showcase advanced techniques and promote skill development among students.
- Maintained compliance with state regulations and accreditation requirements for barbering education programs.
- Organized guest speakers and field trips for students to gain real-world experience, enhancing their understanding of the profession.
- Coached students on best practices for salon management, including customer service, inventory control, and scheduling appointments, preparing them for successful careers as barbers or salon owners.
- Evaluated student performance through practical assessments and written exams, providing constructive feedback to facilitate continuous improvement.
Technical Support Representative
Portfolio Recovery Associates
Hutchinson, KS
10.2005 - 01.2011
- Resolved customer inquiries through phone and email support, enhancing overall client satisfaction.
- Diagnosed technical issues using troubleshooting tools, improving response time for service requests.
- Collaborated with cross-functional teams to streamline processes, increasing operational efficiency.
- Trained new hires on support protocols and system navigation, fostering knowledge sharing within the team.
- Analyzed customer feedback trends to identify areas for service enhancement and training needs.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- IP Camera Systems
- Chat5e/ Chat6 cabling
- POE (Power over Ethernet)
- NVR/DVR Configuration
- Camera mounting & positioning
- Troubleshooting connectivity issues
- Systems testing & validation
- Firmware updates
- Remote system diagnostics
Education
GED -
Trinity High School
Hutchinson, KSComputer Science
Hutchinson Community College
Hutchinson, KSMaster Barbering - Barbering
Old Town Barber College
Wichita, KS09-2015
Skills
- Customer service
- Professional networking
- Budget control
- Operations management
- Social media marketing
- Quality assurance
- Sales planning
- Financial management
- Business marketing
- Public speaking
- Coaching and mentoring
- Financial planning
- Financial administration
- Consulting
- Verbal and written communication
- Customer relations
- Attention to detail
- Driven and determined
Certification
- STATE Licensed BARBER OWNER
- STATE BARBER LICENSE
- STATE LICENSED BARBER INSTRUCTOR
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Barber Instructor
Bellus Academy
01.2024 - 01.2026
Buisness Owner
Edddies Barbershop
03.2021 - Current
Technical Support Representative
Portfolio Recovery Associates
10.2005 - 01.2011
GED -
Trinity High School
Computer Science
Hutchinson Community College
Master Barbering - Barbering
Old Town Barber College