Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Recek

Lock Haven,PA

Summary

Dedicated associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

5
5
years of professional experience

Work History

Sales and Distribution Associate

United States Postal Service
12.2022 - Current
  • Receive, sort, scan and assign the bulks of mail within the specified destinations every morning.
  • Provide customer service at pickup window and handle all concerns and issues related to mail delivery.
  • Perform a variety of sales and customer service support at retail operations such as: greeting customers, offering assistance in product selection, and promoting additional services based on customer needs.
  • Train newly hired employees by explaining job duties and overseeing task prioritization.
  • Conduct quarterly counts and audits of inventory to identify and resolve discrepancies in records.
  • Answer phone calls in timely and professional manner.
  • Identify customer needs and wants to enhance customer experiences and boost sales.

Pastry Chef Intern

The Breakers
08.2022 - 11.2022
  • Created dessert items consistently and in compliance with recipes, portioning, cooking, quality, quality control and waste control.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Consistently met production requirements for all aspects of lunch and dinner desserts, custards and pies.
  • Achieved and exceeded performance, budget and team goals.
  • Regularly interacted with guests to obtain feedback on product quality and service labels.
  • Collaborated with head chef to design seasonal dessert menus, aligning with current food trends and customer preferences.

Retail Sales Associate

Dick's Sporting Goods, Inc
05.2020 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Sales Associate

Kohl's Inc
09.2019 - 01.2020
  • Pressed and folded items upon arrival to increase visual appeal.
  • Maintained cleanliness and organization of cashier station, stocked supplies and assisted with inventory management.
  • Delivered consistent high-quality service to maintain customer loyalty.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on sales floor and reporting suspicious activities as required.

Education

Certificate of Pastry Arts - Pastry Arts

Indiana University of Pennsylvania
Punxsutawney, PA
08.2022

Skills

  • Team Leadership
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication
  • Goal-Driven
  • Organization
  • Strong Communication and Interpersonal Skills
  • Customer Engagement
  • Computer Skills

Timeline

Sales and Distribution Associate

United States Postal Service
12.2022 - Current

Pastry Chef Intern

The Breakers
08.2022 - 11.2022

Retail Sales Associate

Dick's Sporting Goods, Inc
05.2020 - 08.2021

Retail Sales Associate

Kohl's Inc
09.2019 - 01.2020

Certificate of Pastry Arts - Pastry Arts

Indiana University of Pennsylvania

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Rachel Recek