Rachel Reed
Cincinnati
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Kitchen Manager
Dedicated School Staffing
09.2017 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Awarded Cleanest Kitchen from Board of Health 3 years in a row
- Controlled expenses and boosted profitability by managing food and labor costs.
Customer Service Representative/Bank Teller
PNC Bank
11.2014 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed quarterly Vault and ATM audits with a zero error rate
- Received 5 Star Excellence Award for the Greater Cincinnati Area
Customer Service Representative/Bank Teller
Fifth Third Bank
07.2007 - 08.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Bank Teller
US Bank
01.2005 - 05.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Oak Hills High School
3200 Ebenezer Road, Cincinnati, OH 4524805-2004
Skills
- Professionalism and courtesy
- Money handling
- Budget planning
- Credit analysis
- Operational efficiency
- Transaction processing
- Problem-solving abilities
- Teamwork and collaboration
Timeline
Kitchen Manager
Dedicated School Staffing
09.2017 - Current
Customer Service Representative/Bank Teller
PNC Bank
11.2014 - 06.2015
Customer Service Representative/Bank Teller
Fifth Third Bank
07.2007 - 08.2008
Bank Teller
US Bank
01.2005 - 05.2006
High School Diploma -
Oak Hills High School
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