Rachel Regner
Lytx
Addison,TX
10
years of professional experience
Dynamic professional with extensive experience in strategic account management, driving revenue growth through personalized client engagement. Known for exceptional communication skills and the ability to foster long-term client relationships, ensuring high retention rates even during complex transitions.
Work History
Senior Key Account Manager
6 Months- Closed a $326,880, 36-month enterprise agreement in Q1 through consultative selling, strategic account planning, and executive stakeholder engagement.
- Became the first Account Manager in a newly formed sales organization to achieve quarterly quota attainment, establishing an early performance benchmark for the team.
- Drove revenue growth across a portfolio of strategic enterprise accounts through contract renewals, upsell opportunities, and cross-sell initiatives.
- Conducted Quarterly Business Reviews (QBRs) with executive stakeholders to identify business needs, demonstrate ROI, and drive adoption of premium features and expanded solutions
- Partnered with Customer Success, Product, and Support teams to resolve complex customer challenges, increase solution adoption, and support long-term customer retention.
Senior Account Manager
5 Years- Drove over $940K in revenue in 2022 by executing a strategic account management plan and delivering personalized, value-based solutions that addressed client needs across mid-market to enterprise segments.
- Achieved a 70% customer retention rate during a complex technology migration by proactively managing communications, resolving challenges quickly, and ensuring uninterrupted service in a dynamic SaaS landscape..
- Delivered persuasive product demonstrations and QBRS tailored to specific business challenges, increasing client buy-in, tool adoption, and overall engagement.
- Coordinated efforts among engineering, onboarding, and success teams to enhance implementation efficiency and foster long-term client satisfaction.
Business Development Representative
5 Months- Engaged with marketing team to create and launch targeted outreach initiatives focused on leveraging buyer personas and addressing key pain points.
- Improved script in prospect engagement 30% by conducting detailed analysis of cold-calling performance data to uncover talk track inefficiencies and client objections.
Enterprise Business Development Representative
4 Years 3 Months- Named Top Performer of Q4 2017 with over 600 qualified opportunities, exceeding quarterly sales goals by 250%
- Maintained quality control over an average of 100 converted opportunities weekly by tracking conversion metrics, identifying drop off points, and adjusting outreach cadence to align with enterprise buyer behavior and decision cycles.
- Trained and mentored four newly hired BDRs on cold-calling strategies, CRM usage, objection handling, and conversion best practices, contributing to quicker ramp-up and improved team productivity.
- Consistently led in all business development metrics during BDR tenure, including 30+ hours of talk time, 350 outbound calls per week, and an average of 40 opportunities converted weekly.
Education
Associate of Arts - General Studies
Skills
Strategic Account Management – Proven track record in exceeding revenue targets and retention goals.
Client Success & Retention – Skilled in conducting QBR’s and identifying growth and cost-saving opportunities
maintaining top tier client retention even during complex technology transitions.
Communication Skills – Excellent written and verbal communicator with a proven ability to convey complex solutions clearly.
Technology & Sales Training – Salesforce/HubSpot CRMs
Challenger Sales
Solution Selling
Microsoft Office
Oracle
Outreach
Timeline
Senior Key Account Manager
Lytx
12.2025 - CurrentRead More
Business Development Representative
GovOS
01.2021 - 06.2021Read More
Senior Account Manager
Solera
11.2020 - 11.2025Read More
Enterprise Business Development Representative
Solera
10.2016 - 01.2021Read More
Dallas County Community College
Associate of Arts from General Studies
Read More