Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Reid

NJ

Summary

Detail-oriented professional with strong time management and organizational skills, proven in diverse environments. Committed to leveraging these competencies to contribute effectively to company growth and operational efficiency. Eager to embrace opportunities that foster skill development and career advancement.

Overview

10
10
years of professional experience

Work History

Fraud Analyst

AT&T
Paramus, NJ
04.2023 - Current
  • Validated customer details by conducting in-depth identity checks.
  • Assessed alterations in customer data for indicators of fraud.
  • Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Documented all investigative findings in a clear, concise manner for senior management review.
  • Pinpointed vulnerabilities for enhancement of control measures.
  • Cultivated a knowledgeable environment within the team through comprehensive instruction.
  • Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.

Patient Transporter/MRI Aide

Clara Maass
Belleville, NJ
08.2021 - 04.2023
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Maintained cleanliness of transport vehicles and equipment.
  • Provided timely transportation services for outpatients to various medical facilities.
  • Checked all medical documents for accuracy prior to transporting patients.
  • Monitored vital signs during transport when required by the facility or physician orders.
  • Recorded accurate times of departure and arrival on log sheets.
  • Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
  • Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
  • Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.

Food Service Representative

Overlook Medical Center
Summit, NJ
04.2019 - 04.2021
  • Prepared a variety of food items such as sandwiches, salads, pizza, and beverages.
  • Maintained cleanliness of food service area, including counters, equipment, and floors.
  • Followed safety guidelines to ensure safe food handling practices were met.
  • Stocked shelves with supplies according to inventory records.
  • Rotated products on shelves to ensure freshness and quality of goods.
  • Performed cashier duties by taking payments from customers using POS system.

Shift Lead

SEVEN ELEVEN
South Orange, NJ
12.2016 - 03.2019
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Created weekly staff schedules to ensure adequate coverage.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Provided guidance and support to other team members as needed.

Dispatcher

AFFILIATED MONITORING
NJ
02.2016 - 12.2016
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Participated in team meetings discussing changes in procedures or processes.

Cashier

SEARS ROEBUCK
Livingston, NJ
06.2014 - 06.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Science - General Science

Essex County
Newark, NJ
06-2023

HIGH SCHOOL DIPLOMA -

Saint Vincent Academy Graduate
Newark, NJ

Skills

  • Professional Networking
  • Risk Level Determination
  • Quantitative Analysis Proficiency
  • Case Management
  • Client Relationship Management
  • Analytical Problem Solving
  • Business Development Acumen
  • Quality Assurance Management
  • Proficient in Team Collaboration
  • Enthusiastic Mindset
  • Skilled in Digital Tools
  • Effective Listening Skills
  • Effective Stress Management
  • Interpersonal Sensitivity
  • Clear Communication Etiquette
  • Premium Customer Assistance
  • Strong Oral and Written Communication
  • Fraud Detection Proficiency

Timeline

Fraud Analyst

AT&T
04.2023 - Current

Patient Transporter/MRI Aide

Clara Maass
08.2021 - 04.2023

Food Service Representative

Overlook Medical Center
04.2019 - 04.2021

Shift Lead

SEVEN ELEVEN
12.2016 - 03.2019

Dispatcher

AFFILIATED MONITORING
02.2016 - 12.2016

Cashier

SEARS ROEBUCK
06.2014 - 06.2016

Associate of Science - General Science

Essex County

HIGH SCHOOL DIPLOMA -

Saint Vincent Academy Graduate

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