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CHRISTOPHER KRECHKOWSKI
River Edge
Work Preference
Overview
1
1
Certification
22
22
years of professional experience
Summary
Dedicated professional with over two decades in customer service, specializing in fraud analysis and risk management. Proven track record in optimizing performance and ensuring data integrity while contributing to fraud detection and prevention efforts.
Work History
Fraud Analyst
AT&T
Paramus
07.2007 - Current
- Handled calls from customers and departments related to fraud activity, providing timely assistance and resolution.
- Supported internal security in investigating suspected fraudulent activity, contributing to risk mitigation efforts.
- Evaluated fraud disconnects and credits, coordinating with Credit & Collections on flagged accounts.
Shift Supervisor
CVS Pharmacy
03.2004 - Current
- Supervised store shift re-stocking and ensured proper merchandise presentation.
- Managed Cashier shift operations, cash draw (check-in and checkout).
- Resolved customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Trained new employees, enhancing their skills and integrating them into team operations.
- Managed store time-sheets and payroll using 'Work Brain' software, ensuring accurate employee records.
- CVS store Photo Technician for the maintenance of photo developing machine and the efficient production of High Quality photos.
Analyst - Quality Assurance
AT&T
Paramus
02.2012 - 07.2016
- Reviewed and analyzed reports completed by E-Team trusted professionals to ensure data accuracy and reliability.
- Reported errors made by E-Team trusted professionals to ensure accuracy in operations.
- Created specialized Excel reports, including PivotTables, to organize data for TMs, E-Team trusted professionals, and customers, clarifying work status and requirements.
- Compiled reports for analysis and utilization by E-Team trusted professionals, facilitating informed decision-making.
International Data Outreach Team
AT&T
06.2011 - 02.2012
- Supervised workload and coordinated tasks for International Data Outreach Team (IDOT), ensuring effective project execution.
- Executed special project assignments to enhance international customer care for AT&T customers regarding international data usage charges.
- Compiled data and distributed tasks for e-team support, utilizing pivot tables and Excel spreadsheets for research reporting.
NBS Voice Rep
AT&T
07.2007 - 06.2011
- Delivered online customer service, ensuring timely responses to customer inquiries.
- Troubleshooting and resolving customer issues and concerns
- Resolved billing complaints and communicated available discounts to enhance customer satisfaction.
- Facilitated requests for additional phone features, providing customers with relevant information to support their choices.
- Created Excel spreadsheets to improve overall AHT (Average Handle Time) for representatives to use to improve AHT scores.
DI Specialist
Best Buy
10.2004 - 05.2005
- Guided customers in selecting digital cameras tailored to their specific needs
- Assisted customers with product selection and resolved inquiries effectively.
- Supported customers with sales inquiries across adjacent departments to enhance their shopping experience
- Managed inventory levels and organized stock for optimal display.
- Trained new staff on company policies and customer service techniques.
Education
BSAST - Information Technology (BST.INFOTECH)
Thomas Edison State University
Trenton, NJ06-2022
Network and System Administration/Administrator -
Bergen Community College
Paramus, NJ06-2013
Skills
- Fraud analysis and detection
- Fraud prevention and risk management
- Data integrity and verification
- Quality assurance and compliance
- Process improvement strategies
- Performance optimization
- Business analysis skills
- Network security oversight
- Incident response planning
- Troubleshooting expertise
- Microsoft Office proficiency
- Customer relationship management
- Team collaboration
- Problem solving
- System upgrades and monitoring
- Wireless networking and troubleshooting
- Data backup
Certification
CompTIA IT Fundamentals (ITF+), 04/01/23, L4F1X2SSHBVE1G5Q
Training
Transitioning to a Career in Cybersecurity, 03/27/19, Online Training
Timeline
Analyst - Quality Assurance
AT&T
02.2012 - 07.2016
International Data Outreach Team
AT&T
06.2011 - 02.2012
Fraud Analyst
AT&T
07.2007 - Current
NBS Voice Rep
AT&T
07.2007 - 06.2011
DI Specialist
Best Buy
10.2004 - 05.2005
Shift Supervisor
CVS Pharmacy
03.2004 - Current
BSAST - Information Technology (BST.INFOTECH)
Thomas Edison State University
Network and System Administration/Administrator -
Bergen Community College