Summary
Overview
Work History
Education
Skills
CPR Certified
Timeline
Generic

Rachel Renfrow

Summary

Highly driven and ambitious professional . Looking to make career and educational advancements. Current CAPRC2 (Certified Addiction Peer recovery Coach) with excellent communication and listening skills. Prioritizes the needs of individuals while tending to social work and case management duties. Critical thinker and thrives under pressure.

Overview

5
5
years of professional experience

Work History

Peer Recovery Specialist

Norton Clark Hospital
11.2023 - Current
  • Maintain client confidentiality and adhered to HIPAA guidelines.
  • Document case management activity for accurate, reliable records.
  • Improve relapse prevention rates with targeted recovery program mentoring.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Assist Medical Doctors for rounds
  • Collaborates with Social Workers on all aspects of patient care
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Facilitate group counseling sessions to support and encourage client growth.
  • Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Peer Recovery Specialist

Lifepoint Health
05.2020 - 11.2023
  • Display sensitivity to cultural and linguistic needs of clients and families served.
  • Facilitate group counseling sessions to support and encourage client growth.
  • Manage patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Develop goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Supervise meetings with family members to help create support system for clients.
  • Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Collaborates with Social Workers, Nurses, Psychiatric Doctors and medical Doctors

Customer Service and Claims Representative

Optum Health
06.2018 - 05.2020
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.
  • Demonstrated self reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Psychology And Sociology

University of Phoenix
Tempe, AZ

High School Diploma -

Southeast High School
Bradenton, FL
03.1995

Skills

    Dispute Mediation and Problem Solving

    Wellness Recovery Planning

    Cultural Sensitivity and LGBTQI* Advocate

    Motivational Interviewing

    Clinical Documentation

    Superb Time Management

    Outstanding Communication Skills

    Outgoing, Compassionate and Empathetic Individual

    Crisis Intervention

CPR Certified

12 Steps and Smart recovery

Leads Chemical dependency Groups through In and Outpatient facilities


Timeline

Peer Recovery Specialist

Norton Clark Hospital
11.2023 - Current

Peer Recovery Specialist

Lifepoint Health
05.2020 - 11.2023

Customer Service and Claims Representative

Optum Health
06.2018 - 05.2020

Psychology And Sociology

University of Phoenix

High School Diploma -

Southeast High School

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Rachel Renfrow