RACHEL SANTOS
Redwood City,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to foster customer loyalty. Working collaboratively with team members to drive up sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
J. Crew
Palo Alto, CA
06.2021 - Current
- Handle cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Assist customers with enrolling in credit card offers and loyalty programs.
- Manage conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Built relationships with customers by responding to their needs, and requests to create seamless shopping experience
- Process customers returns, exchanges, and refunds while ensuring compliance with store policy
- Organize, stock, and replenish inventory with efficiency, and accuracy to ensure store standards
Education
High School Diploma - undefined
Sequoia High School
Redwood City, CA07.2020
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Strong interpersonal skills
- Conflict resolution
- Bilingual (English and Spanish)
Certification
- First Aid/CPR Certified
- Community Emergency Response Team (CERT) - Trained for Emergency Situations
COMMUNITY SERVICE & VOLUNTEER WORK
Redwood City Child Development Program
Redwood City, CA - 07-08/2019
- Monitored a group of fifteen kids to ensure they stayed safe, clean, and healthy
- Maintained, and organized school supplies inventory
- Created, implemented, and engaged in lesson plans
- Processed conflict mediation between children having arguments
Meals on Wheels
Redwood City, CA - 02/2019
- Packaged emergency supplies and food for the elderly, and those with disabilities
Timeline
Sales Associate
J. Crew
06.2021 - Current
High School Diploma - undefined
Sequoia High School