Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rachel Hoerig

Brookfield

Summary

I am passionate about customer service, and I have a strong work ethic. My experience in the food industry equipped me with the skills to maintain efficiency in high-pressure situations. I am a proven leader by delegating tasks to ensure great customer service, and a high-performing work environment. I have been recognized for my leadership by being offered a shift lead position within my first year of working at the Chocolate Factory.

Overview

3
3
years of professional experience

Work History

Team Member

Chocolate Factory Ice Cream
Pewaukee
03.2024 - Current
  • Lead and collaborate with team members to maximize customer experience and efficiency.
  • Greet customers upon entering the store with friendly demeanor.
  • Maintain a clean and organized work area throughout shift.
  • Manage high-pressure situations by organizing workload and delegating responsibilities,

LAUNCH Global Business

Brookfield Central High School
Brookfield
09.2024 - 06.2025
  • Gained hands-on experience through real-life projects with nonprofits and businesses, including the Women and Girls Fund of Waukesha County, Milwaukee Tool, and Powering Up.
  • Worked with team members to research, design, and present strategic plans.
  • Acted as a proactive problem-solver by identifying challenges and offering practical, results-focused solutions.

Team Member

Original Cream Puffs
Milwaukee
08.2023 - 08.2023
  • 2023 Wisconsin State Fair and 2024 St. Patrick's Day Drive-Through
  • Handled fast-paced service demands during major events, ensuring customer satisfaction and timely service under pressure
  • Provided friendly, high-energy service with positive body language to ensure a welcoming and enjoyable environment for guests at large-scale events

Volleyball Coach

Jr. Lancers Volleyball
Brookfield
08.2022 - 10.2022
  • Organized weekly practices and developed strategies to help athletes reach their goals.
  • Established rules for behavior during practice sessions to maintain a structured practice environment
  • Mentored and motivated players in both physical skills and mindset

Education

High School Diploma -

Brookfield Central Highschool
Brookfield, WI
06-2026

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Friendly, positive attitude
  • Verbal communication
  • Leadership and motivation

Affiliations

  • Key Club-Volunteer
  • Letters of Love Club
  • Blue Crew-Athletic Leadership Club
  • Wisconsin Elite Volleyball Club
  • Brookfield Central Girls Varsity Volleyball

Timeline

LAUNCH Global Business

Brookfield Central High School
09.2024 - 06.2025

Team Member

Chocolate Factory Ice Cream
03.2024 - Current

Team Member

Original Cream Puffs
08.2023 - 08.2023

Volleyball Coach

Jr. Lancers Volleyball
08.2022 - 10.2022

High School Diploma -

Brookfield Central Highschool

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