Rachel Rivero

• Organized and stocked essential bar items including liquor bottles, beer, and garnishes for wedding preparation.
• Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
• Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
• Fostered an atmosphere of teamwork among colleagues by maintaining open communication and offering assistance whenever needed.
• Received positive feedback from clients due to exceptional attention to detail and dedication to making their day unforgettable.
• Assisted in the creation of memorable moments for couples by executing flawless service throughout their special day.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Managed the POS and CRM system and
• Memorized over 100+ different menu items and helped guide guests to their ideal dining experience. Received the highest tips among all servers 2023/2024.
• Onboarded and delivered exceptional client service to 200 customers per shift during peak times.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Developed good working relationships with fellow employees through effective communication.
• Greeted frequent visitors by name and explained new promotions.

• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Maintained records of transactions made during shift as required by law or company policy.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Provided excellent customer service, ensuring guest satisfaction and repeat business.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

• Engaged in suggestive selling techniques to increase sales volume.
• Provided accurate information about warranties, pricing, policies.
• Advised customers on the selection of products based on their needs and preferences.
• Demonstrated product knowledge to answer customer questions and inquiries.
• Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
• Upsold additional services or products to increase revenue opportunities.
• Assisted in the design of custom jewelry pieces for customers.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Utilized up-selling techniques to maximize transaction value.
• Collaborated with team members to achieve sales targets.