Rachel Robbins
Monroe,OH
Summary
Organized administrative professional with hands-on experience supporting business areas such as escalated calls, database management and consumer satisfaction. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks. Well-qualified administrative professional with remarkable typing skills, data entry experience and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and comfortable working with little oversight.
Overview
15
15
years of professional experience
Work History
Part Time Sales Manager
Carters Oshkosh
Monroe, OH
03.2024 - Current
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Created and presented monthly reports to management on sales performance.
- Developed and implemented sales strategies to increase market share.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented process changes to streamline sales department workflow.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Delivery Driver
LaRosa's Pizzeria
Lebanon, OH
10.2022 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Inspected vehicle and maintained gas, oil and water levels
- Notified customers of delays to decrease calls to support
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Navigated routes with relevant map programs and GPS systems
- Carried food in insulated bags to maintain hot or cold temperature
- Maintained clean traffic record and kept vehicle clean and in top operating condition
- Documented time of delivery to record completion of order
- Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store
- Navigated urban and rural delivery routes and delivered food items at or before quoted times
- Delivered fresh food to customers across local area
- Analyzed customer address to determine best route for timely delivery.
Veterinary Receptionist
Moore Veterinary Hospital
Franklin, OH
08.2021 - 10.2022
- Worked with clients to processes all financial transactions
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Assisted with new staff training, sharing key information about veterinary practice and protocols
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services
- Entered demographics and health history into patient database
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Greeted each patient pleasantly and offered desk sheet for easy sign-in
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Straightened up waiting room to maintain neat and organized space
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Gathered, transcribed and typed medical information into charts
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Applied knowledge of medical terminology to support office administration productivity.
Virtual Store Support
Macy's Credit and Customer Service
Mason, OH
07.2019 - 03.2020
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
- Averaged 120 customer interactions per eight-hour shift, including incoming and outgoing calls and site inquiries
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling
- Documented conversations with customers to track requests, problems and solutions
- Answered multi-line telephone system in high pace office setting and routed calls across one to two-person exchange.
Executive Liaison
Macy's Credit and Customer Service
Mason, OH
08.2017 - 01.2019
- Drove customer escalations to resolution by engaging directly with clients
- Prevented key account losses by researching discrepancies for corrective action
- Handled all delegated tasks, including phone shifts, written correspondence to the President, CEO and Chairman and written correspondences through the CFPB, AG, OCC and BBB
- Demonstrated self-reliance by meeting and exceeding workflow needs and fifteen day turn around times
- Performed research and analyzed content of credit accounts to determine if accounts are accurately reporting to all credit agencies, missing payments were located and applied to accounts and allocated payments were correctly applied
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered multi-line telephone system in high pace office setting and routed calls across one-person exchange.
Fraud Prevention Representative
Macy's Credit and Customer Service
Mason, OH
10.2016 - 08.2017
- Identified fraud patterns and anomalies through analysis of large quantities of data
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Met with upper management to maintain and update procedures and protocol's
- Participated in group discussions with team members to develop new ways to combat fraud
- Contacted customers about changes or updates in thousands of accounts, efficiently communicating potential problems
- Answered multi-line telephone system in high pace office setting and routed calls across one to two-person exchange.
Department Manager
McDonald's
Liberty, OH
08.2011 - 10.2016
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Assessed, optimized and elevated operations to target current and expected demands
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Enforced safety rules and other policies to protect employees and minimize company liability
- Performed opening and closing duties as part of management team, including cash management
- Collaborated with visual merchandising team to develop strategies to drive profitability
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Coached, trained and mentored new team members and manager trainees.
Education
Veterinary Assistant Certification Veterinarian Assisting -
Butler Technology And Career Development Schools
05.2013
High School Diploma -
Monroe Jr./Senior High School
05.2013
Skills
- Administrative tasks
- Customer service satisfaction and expertise
- Data entry
- Documentation skills
- File and data retrieval systems
- Issue and conflict resolution
- MS Office
- Organization
- Problem resolution
- Professional and mature
- Project management
- Report writing
- Scanning, copying and faxing
- Scheduling and calendar management
- Team building and development
- Verbal and writing communication
Timeline
Part Time Sales Manager
Carters Oshkosh
03.2024 - Current
Delivery Driver
LaRosa's Pizzeria
10.2022 - Current
Veterinary Receptionist
Moore Veterinary Hospital
08.2021 - 10.2022
Virtual Store Support
Macy's Credit and Customer Service
07.2019 - 03.2020
Executive Liaison
Macy's Credit and Customer Service
08.2017 - 01.2019
Fraud Prevention Representative
Macy's Credit and Customer Service
10.2016 - 08.2017
Department Manager
McDonald's
08.2011 - 10.2016
Veterinary Assistant Certification Veterinarian Assisting -
Butler Technology And Career Development Schools
High School Diploma -
Monroe Jr./Senior High School