Rachel Roberts
Parker,CO
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment, growth, development, and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Care Coordinator
BestMind Behavioral Health
11.2023 - Current
- Consult with patient leads on how we can best serve them with our different treatment modalities across our 5 clinics in Colorado and Oregon.
- Mentor junior staff members, fostering a supportive learning environment that cultivates professional growth and development.
- Serve as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Request prior authorizations from insurance companies for treatment.
- Review patient insurance and complete benefit investigation for total cost of patient responsibility for treatment.
Medical Assistant
BestMind Behavioral Health
07.2023 - 11.2023
- Received a promotion to my current role in the company after 4 months of providing exceptional patient care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with daily patient treatments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Assistant Director of Operations
Everbrook Academy
08.2022 - 07.2023
- Managed a team of 25 employees, ensuring optimal performance and adherence to company policies and standards.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Mental Health Counselor II
Denver Springs Behavioral Health Hospital
01.2018 - 08.2022
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Lead Mental Health Counselor
Highlands Behavioral Health Hospital
05.2015 - 05.2018
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Documented psychiatric services and responses to treatment in patient case files.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Kids Club Supervisor
24 Hour Fitness
05.2013 - 05.2015
- Encouraged children to develop healthy social and emotional skills through play.
- Completed schedule for Kid's Club staff and audited payroll hours to determine accuracy.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility for cleanliness and safety hazards.
- Registered and coordinated check-in and check-out of children and parents and watched and cared for children to promote safety.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Bachelor of Arts - Psychology
Metropolitan State University of Denver
Denver, CO05.2019
Minor - Elementary Education
Metropolitan State University of Denver
Denver, CO05.2019
Skills
- Strategic Planning
- Organizational Standards
- Healthcare Regulations
- Clinical Documentation
- Insurance Practices
- HIPAA Compliance
- Care Planning
- Scheduling
- Healthcare Operations
- Documentation
Certification
CPR and AED Certification from the American Red Cross
Crisis Prevention Institute Certification
Timeline
Clinical Care Coordinator
BestMind Behavioral Health
11.2023 - Current
Medical Assistant
BestMind Behavioral Health
07.2023 - 11.2023
Assistant Director of Operations
Everbrook Academy
08.2022 - 07.2023
Mental Health Counselor II
Denver Springs Behavioral Health Hospital
01.2018 - 08.2022
Lead Mental Health Counselor
Highlands Behavioral Health Hospital
05.2015 - 05.2018
Kids Club Supervisor
24 Hour Fitness
05.2013 - 05.2015
Bachelor of Arts - Psychology
Metropolitan State University of Denver
Minor - Elementary Education
Metropolitan State University of Denver
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