Zerlene Verges
Steele,Alabama
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in, teamwork and scheduling. Committed complying with all safety and health standards and protocols—highly qualified and enthusiastic professional with more than 11 years of experience coordinating patient-centric medical delivery, specific education and support patients need to make informed evidence-based decisions and participate in their own care. Works with nurse leaders and healthcare staff to improve patient care and outcomes. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Clinical Care Coordinator
University of Alabama
2019.03 - 2023.01
- Provide care for patients from the clinic setting through the surgical process
- Managed over 50 customer calls per day.
- Facilitate administrative meetings.
- Assist patients with locating funding for procedures not covered by their insurance plan.
- Insurance Authorizations
- Performed daily telephonic medical troubleshooting and pharmacy support.
- Built strong relationships with patients and families for optimized care satisfaction
- Led physicians, nurses, and healthcare teams in providing punctual, professional care delivery
- Upheld quality assurance procedures to maintain patient safety and satisfaction
- Utilized data modeling and evaluation strategies to find patterns and predict unseen instances
- Enabled timely service reimbursements by liaising with insurance companies
- Implemented clinical protocols to ensure high-quality patient care.
- Presented Patient's screened for surgery at weekly surgery meetings.
- Implemented clinical protocols to ensure high-quality patient care.
Clinical Instructor
University of Alabama at Birmingham SON
2018.05 - 2019.04
- Direct, manage and evaluate learning for eight students in clinical settings as related to Evidence-Based practice outcomes.
- Assist the student in integrating theory and practice specific to the course and learner.
- Provide timely and ongoing feedback to lead faculty regarding individual student and group performance in accomplishing course outcomes.
- Collaborate with the unit manager and staff so that students and their activities support the unit’s goals and needs.
- Provide feedback to lead teacher regarding clinical setting’s effectiveness in supporting student accomplishment of course and program outcomes.
- Serve as liaison between the clinical agency and the school of nursing.
Epilepsy Clinical Care Coordinator- RN
University of Alabama at Birmingham Hospital
2012.11 - 2019.01
- Provide referrals for continuing care and locate community resources based on patient needs
- Assist patients with locating funding for procedures not covered by their insurance plan
- Coordinate pre-surgery planning among epilepsy physicians, patients, and their families
- Prepare agenda for surgery conference
- Up-Keep of Epilepsy Database
- Six-month and year surgery follow-up phone calls
- Daily Rounding with Interdisciplinary Team and Communication of plan-of-care to staff
- Educate staff, patients, and their families regarding safety measures
- Facilitation of transition of care rounds
- Insurance Authorizations
- Provide telephonic medical and pharmacy support.
Staff Nurse Level II
University of Alabama at Birmingham Hospital
2003.08 - 2012.11
- Neurology and Medical-Surgical Units
- Deliver individualized, compassionate, patient-centered care while seeking opportunities to improve processes and treatments.
- Delivered individualized patient education regarding medications and disease processes.
- Unit and Hospital expert regarding medication administration, end-of-life care, geriatrics, and computerized charting.
- Falls Champion
- Participated in quality assurance program.
- Provided preceptorship for student nurses.
- Patient care advocate
Education
Doctorate Degree - Nursing
Chamberlain College of Nursing Downers Grove
Downers Grove, IL12.2022
Master of Science - Nursing Education
University of Alabama At Birmingham
Birmingham, AL05.2018
Bachelor of Science - Nursing
University of Alabama At Birmingham
Birmingham, AL05.2015
Associate of Science - Nursing
Gadsden State Community College
Gadsden, AL05.2002
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Gadsden Technical College
Skills
- HIPAA Compliance
- Care Planning
- Patient Health Information Privacy
- Staffing Requirements
- Team Meetings
- Electronic Health Records Systems
- Unit Leadership
- Patient Flow Coordination
- Strategic Planning
- Patient Health Education
- Clinical Quality Improvement
- Multidisciplinary Team Collaboration
- Process improvements
- Organizational skills
- Nursing background
- Healthcare operations
- Health Care System
- Medical Terminology
- Patient Admittance
- Unit-Based Shared Governance
- Process Improvement
- Patient Education
- Direct Patient Care
- Physical Assessment
- Clinical Data Collection
- Organizational Skills
- Interdepartmental Collaboration
- Appointment Reminders
- Medicare Compliance
- Clinical Documentation
- Computerized Charting
- Insurance Practices
- Electronic Medical Record Software
- Medication Side Effect Knowledge
- Scheduling
Accomplishments
- Clinical Nurse II
- BLS
- FEMA
- Awards
- Sigma Phi Pi Chapter Summer 2020-2023
- Several staff and patient recognitions for providing excellent and compassionate care
- A thank you letter for providing excellent service from UAB President, Ray L Watts, MD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Pursue, that's it, that's all!!!!
Zerlene Verges (Inspired by Jesus Christ)
Timeline
Clinical Care Coordinator
University of Alabama
2019.03 - 2023.01
Clinical Instructor
University of Alabama at Birmingham SON
2018.05 - 2019.04
Epilepsy Clinical Care Coordinator- RN
University of Alabama at Birmingham Hospital
2012.11 - 2019.01
Staff Nurse Level II
University of Alabama at Birmingham Hospital
2003.08 - 2012.11
Doctorate Degree - Nursing
Chamberlain College of Nursing Downers Grove
Master of Science - Nursing Education
University of Alabama At Birmingham
Bachelor of Science - Nursing
University of Alabama At Birmingham
Associate of Science - Nursing
Gadsden State Community College
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Gadsden Technical College
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