Kendra Milligan
Slidell,LA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Clinical Care Coordinator
Ochsner Health
06.2020 - 06.2023
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Built strong relationships with patients and families for optimized care satisfaction.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Supervised and managed daily activities of clinical team consisting of [Number] physicians, nurses, and support staff.
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Medical Assistant
Ochsner Health-Sleep Medicine
03.2018 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Medical Assistant Technician
Bosley Medical Group
09.2015 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Christus Schumpert Health System
05.2009 - 08.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Education
Bachelor of Science - Nursing
Herzing University, New Orleans, LA, US
Metairie08.2024
No Degree - Medical Assisting
Remington College
Shreveport, LA05.2009
Skills
- Interdepartmental Collaboration
- Medical Records Management
- Patient Flow Coordination
- Physical Assessment
- Quality Assurance Controls
- Organizational Skills
- Managing Patient Cases
- Clinical Data Collection
- Administrative Assistance
- Medicare Compliance
- Data Compilation
- Documentation
- HIPAA Compliance
- Electronic Health Records Systems
- Clinical Documentation
Timeline
Clinical Care Coordinator
Ochsner Health
06.2020 - 06.2023
Medical Assistant
Ochsner Health-Sleep Medicine
03.2018 - 06.2020
Medical Assistant Technician
Bosley Medical Group
09.2015 - 08.2018
Medical Assistant
Christus Schumpert Health System
05.2009 - 08.2013
Bachelor of Science - Nursing
Herzing University, New Orleans, LA, US
No Degree - Medical Assisting
Remington College
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