Rachel Robinson
Customer service/ Armed Security Officer/
Naples,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Armed Security Officer
(IPS) International Protective Services
09.2020 - Current
- Preform vehicular patrols of city and clients during 12-14hour shifts
- D Licenses certified
- G Licenses certified
- Followed company standard duties and procedures
- Licensed professional security officer for 5 years
- Effectively communicated pertinent information to guests/clients
- Documented reports of suspicious activity
- Recruited personnel
- Ensured security of commercial buildings, individuals and private property,
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Wrote detailed reports of all security breaches and investigations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Examined doors, windows and gates to verify security.
- Maintained physical fitness to perform physically demanding job tasks.
Supervisor
Interlock Security Group
06.2016 - 03.2018
- Managed volunteer programs focused on providing community services to underserved populations.
- Monitored program performance and outcomes for successful delivery of services.
- Analyzed trends and data to inform decision-making and program development.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored incoming and outgoing traffic of gated community
- Monitored surveillance or community to ensure security
Sales Associate
Sunglass Hut
09.2014 - 06.2015
- Cleaning and repairing designer sunglasses, helping store reach monthly goal, helping customers find right fit for face and leave satisfied.
- Worked as team lead
- Greeted customers in a friendly manner
- Communicated with customers and management over the phone
- Processed customer transactions
- Handled returns and exchanges
- Organized new merchandise
- Maximized sales transactions
- Monitored inventory
- Restocked merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Attended monthly sales meetings and quarterly sales trainings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers and community to promote long term business growth.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Negotiated prices, terms of sales and service agreements.
Assistant Manager
EdgeLook Clothing Store
04.2014 - 06.2016
- Responsible for opening and closing store, Keeping the store clean at all time, payroll, employee scheduling, making morning and night deposits to bank for company, withholding key to safe, counting cash and making sure registers have correct amount of cash.
- Managed associates
- Opened and closed the store at the beginning and end of shifts
- Upheld a high standard of customer service
- Performed official money count every shift
- Ordered and stocked store merchandise
- Counseled, mentored and disciplined staff
- Managed daily reports of transactions
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Jewelry Consultant/Key Holder
ZALES, THE DIAMOND STORE
01.2013 - 03.2014
- Cleaning and repairing diamonds, helping store reach monthly goal
- Making sure customers leave satisfied
- Operating computer and completing sales transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures as per company guidelines.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Education
Diploma - curriculum
Naples High
Naples FlSkills
- 60 wpm (10 years)
- Security
- Customer Service
- Organizational Skills
- Typing
- Excel
- Cash Handling
- Word
- Management
- Stocking
- Certifications and Licenses
- First Aid and CPR
- Present
- Security Guard
- Class D Security License
- Safety and Security
- Crisis Situations
- Report Writing
- CCTV Monitoring
- Guest Relations
- Law Enforcement Support
- Emergency Response
- Motor Vehicle Escort
- CPR Certified
- Basic First Aid
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- G License - 4 years
- D license - 5 years
Timeline
Armed Security Officer
(IPS) International Protective Services
09.2020 - Current
Supervisor
Interlock Security Group
06.2016 - 03.2018
Sales Associate
Sunglass Hut
09.2014 - 06.2015
Assistant Manager
EdgeLook Clothing Store
04.2014 - 06.2016
Jewelry Consultant/Key Holder
ZALES, THE DIAMOND STORE
01.2013 - 03.2014
Diploma - curriculum
Naples High
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