Radek Zeman
Naples,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at LOFT Restaurant. Proven ability to engage guests and enhance their dining experience while training new staff. Experienced in high-volume environments, utilizing effective sales techniques and cash handling to drive repeat business and satisfaction.
Overview
5
5
years of professional experience
Work History
Server
LOFT Restaurant
05.2022 - 11.2025
- Delivered exceptional customer service in both English and Spanish, with focus on guest satisfaction and repeat visits.
- Kept the dining area clean and organized throughout shifts.
- Collaborated with kitchen staff while maintaining good communication to ensure speedy and efficient service.
- Trained new servers on menu knowledge and restaurant protocols for optimal performance including customer satisfaction.
English and Spanish Language Teacher
The Spot Language School
09.2020 - 05.2024
- Developed engaging lesson plans to enhance student understanding of English and Spanish languages and respective cultures.
- Facilitated immersive language activities, fostering conversational skills among diverse student groups of all ages.
- Utilized technology-based tools to deliver interactive lessons and track student progress effectively.
- Mentored junior teachers, providing guidance on best practices for language instruction and classroom management.
Education
Master of Arts - North American Cultural Studies
Masaryk University
Brno, Czech Republic06-2025
Bachelor of Arts - English And Spanish Philology
University of Ostrava
Ostrava, Czech Republic07-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
- High volume dining
- Sales techniques
Languages
English
Full Professional
Spanish
Full Professional
Czech
Native or Bilingual
Portuguese
Professional Working
Turkish
Elementary
Timeline
Server
LOFT Restaurant
05.2022 - 11.2025
English and Spanish Language Teacher
The Spot Language School
09.2020 - 05.2024
Master of Arts - North American Cultural Studies
Masaryk University
Bachelor of Arts - English And Spanish Philology
University of Ostrava