Summary
Overview
Work History
Education
Skills
Leadership Positions
Timeline
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Rachel Rockland

Thousand Oaks,CA

Summary

I am experienced in delivering outstanding guest services and managing front-of-house operations seamlessly. Utilizes effective communication techniques to address guest inquiries and enhance their experience. I aim to provide exceptional guest experiences and contribute positively to team dynamics.

Overview

6
6
years of professional experience

Work History

Front of House Assistant

Habit Burger Grill
09.2023 - Current
  • Collaborated closely with kitchen staff to guarantee smooth delivery of meals.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Demonstrated strong multitasking skills while maintaining high standards of service quality.

Office Assistant

Cragoe Pest Services
06.2021 - 06.2022
  • Assisted in managing multiple employee schedules
  • Arranged customer to client meetings
  • Interacted with existing and prospective customers via telephone and email
  • Sent invoices to customers and ensured customers' understanding of finances

Tutor

Private Employer
01.2020 - 02.2020
  • Tutored an at-risk 3rd grader in all subjects.
  • Set student up, and acquainted the student with their online classroom learning system.

Tutor

Private Employer
09.2018 - 09.2019
  • Tutored a 9th grader in Math, History, English, and other subjects as needed.

Education

Finance

Grand Canyon University
Phoenix, AZ
05-2026

High School -

Trinity Pacific Christian School
06-2021

Skills

  • Customer service Experience
  • Office administration
  • Data entry
  • Filing and data archiving
  • Excel spreadsheets
  • Invoice processing
  • Appointment scheduling
  • Handling complaints
  • Maricopa county food handling License

Leadership Positions

  • Vice President, Chess Club, 2019-2021, Assisted in teaching members strategies. Helped direct and monitor scrimmages. Assisted in managing club records and attendance.
  • President, Girls' Basketball Club, 2019-2020, Instructed club members in basic basketball techniques and game strategies., Managed club records and attendance.

Timeline

Front of House Assistant

Habit Burger Grill
09.2023 - Current

Office Assistant

Cragoe Pest Services
06.2021 - 06.2022

Tutor

Private Employer
01.2020 - 02.2020

Tutor

Private Employer
09.2018 - 09.2019

Finance

Grand Canyon University

High School -

Trinity Pacific Christian School

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Rachel Rockland