Rachel Rockwell
Cohoes,NY
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
9
9
years of professional experience
Work History
Office Manager
Law Firm of Alex Dell, PLLC
Albany , NY
2017.01 - Current
- Participates in hiring and training of Front-End Staff
- Organizes and oversees the work and schedules of Front-End Staff
- Conduct performance evaluations
- PTO from direct report staff
- Handles discipline and termination of employees as needed in accordance with company policy
- Improves customer service and satisfaction through policy and procedural changes
- Communicates and explains new directives, policies, and procedures to direct report staff
- Attorney Scheduling and Coordination - Managing 14 attorney schedules including coordinating office meeting and phone conferences with clients and vendors.
- Deposition Coordinating - Coordinate depositions as directed by the NYS Workers' Compensation Law Judge with Doctors, Counsel, and witnesses as needed.
- Hearing Calendar distribution and assignments - assigning available and handling attorneys to claimant hearings as directed by the NYS Workers' Compensation Law Judge and Social Security Administration.
Paralegal Assistant
Law Firm Of Alex Dell
Albany , CA
2016.07 - 2016.12
- Reviewed legal documents for accuracy and completeness.
- Prepared reports, correspondence and other documents related to cases.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Maintained contact with clients regarding case updates or changes in procedures.
- Managed calendars of deadlines for filing pleadings with courts or responding to discovery requests.
Community Manager
College Suites at Washington Square
Schenectady , NY
2015.03 - 2016.07
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Drove facility growth and increased resident morale by planning special activities.
Education
Bachelor of Science - Health And Occupational Science
Maria College of Albany
Albany, NY05.2021
Associate of Science - Occupational Therapy Assistant
Maria College of Albany
Albany, NY05.2021
Associate of Science - Business Administration
Schenectady County Community College
Scotia, NY05.2016
Skills
· Thorough understanding of practices, and policies
· Excellent verbal and written communication and interpersonal skills
· Excellent managerial skills
· Excellent analytical, decision-making, and problem-solving skills
· Proficient in Microsoft Office Suite, Outlook and Zoom
· Excellent organizational skills and attention to detail
Timeline
Office Manager
Law Firm of Alex Dell, PLLC
2017.01 - Current
Paralegal Assistant
Law Firm Of Alex Dell
2016.07 - 2016.12
Community Manager
College Suites at Washington Square
2015.03 - 2016.07
Bachelor of Science - Health And Occupational Science
Maria College of Albany
Associate of Science - Occupational Therapy Assistant
Maria College of Albany
Associate of Science - Business Administration
Schenectady County Community College
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