RACHEL RODRIGUEZ
Beaverton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CCMA
Hackley Community Care
03.2020 - 07.2025
- Assisted healthcare providers with patient examinations and procedures.
- Administered medications and injections as directed by physicians.
- Scheduled appointments and managed patient flow efficiently.
- Collected and documented patient medical histories and vital signs.
- Coordinated communication between patients, providers, and insurance companies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- EKG
Midwest & West Region Customer Service Rep
Media Technologies
10.2015 - 03.2020
- Operate telephone system to handle and transfer incoming calls
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed orders and managed customer accounts using internal software systems.
- Educated customers on product features and benefits to enhance user experience.
- Assist with labeling and shipping
- Assisted customers with inquiries about products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Shelby High School
Shelby, MI01.2009
Skills
- Effective and efficient communicator that is bilingual
- Ability to work under pressure
- Initiative-taking and Leadership
- Organized professional able to learn quickly and adapt
- Creative thinker skilled in customer/employee relations
- Strong Computer Skills
Certification
- CCMA
- BLS
- CPR
Languages
Spanish
Native/ Bilingual
Timeline
CCMA
Hackley Community Care
03.2020 - 07.2025
Midwest & West Region Customer Service Rep
Media Technologies
10.2015 - 03.2020
High School Diploma -
Shelby High School
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