Rachel Rogers
Men's Hair Specialist
Mission Viejo,CA
Summary
Detailed Barber with 12 years experience in hair cutting and styling. In-depth understanding of hair care industry and business operations. Dedicated to best-in-class customer service and satisfaction.
Overview
11
11
years of professional experience
Work History
Men's Service Specialist
Floyd's 99 Barbershop
04.2018 - 05.2022
- Consulted with customers to understand hair cut, color and styling desires.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Completed precision haircuts, beard trims, and grey blending services.
- Tracked changing trends for men, teens and boys to best serve core clientele.
Men's Service Specialist
Jude's Barbershop
10.2011 - 04.2018
- Consulted with customers to understand hair cut, color and styling desires.
- Resolved guest complaints about service or style.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Advised clients on how best to care for hair and maintain health between visits.
Shop Manager
Jude's Barbershop
12.2012 - 06.2015
- Mentored team members to enhance professional development.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained new employees on proper protocols and customer service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Barbering
Saddleback Beauty Academy
Laguna Hills04.2023
Cosmetology
Kent Career Technical Center
Grand Rapids08.2011
Skills
- Process Transactions
- Maintaining Clean Work Areas
- Consultations and Recommendations
- Shears and Business Cut Expertise
- Beard Trimming and Shaping
- Waxing Service Provider
- Scalp Massages
- Hair Product Recommendations
Timeline
Men's Service Specialist
Floyd's 99 Barbershop
04.2018 - 05.2022
Shop Manager
Jude's Barbershop
12.2012 - 06.2015
Men's Service Specialist
Jude's Barbershop
10.2011 - 04.2018
Barbering
Saddleback Beauty Academy
Cosmetology
Kent Career Technical Center
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