Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Fowler

Perry,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Zappos.com
06.2022 - 01.2023
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Responded to customer requests for products, services, and company information.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assemble and Production

Fuel Total Systems
01.2019 - 04.2021
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Inspected products and machines to maintain quality and efficiency.
  • Weighed and measured items to prevent waste and meet quality standards.

Education

Associate Of Applied Science - Medical Assistant/pharmacy Technician

National College of Business And Tech-Lexington
Lexington, KY
05.2006

Skills

  • Adobe Dreamweaver
  • Energy Conservation
  • Customer Service
  • Data Evaluation
  • Cash Register Operations
  • Customer Service and Assistance
  • Good Communication Skills
  • Credit Card Applications
  • Team-Building Exercises
  • Telephone Etiquette
  • Billing Adjustments and Refunds
  • Order and Refund Processing
  • Customer Information Databases
  • Understanding Customer Needs
  • Night Deposit Transactions
  • Trained in Salesforce
  • Ability to Work Independently
  • Customer Data Confidentiality
  • Team Meetings
  • Online Chat
  • Process Transactions
  • Interpretation and Translation Services
  • Livechat Messaging
  • Cash Counting
  • Sales and Upselling
  • Issue and Complaint Resolution
  • Merchandise Orders and Exchanges

Timeline

Customer Service Specialist

Zappos.com
06.2022 - 01.2023

Assemble and Production

Fuel Total Systems
01.2019 - 04.2021

Associate Of Applied Science - Medical Assistant/pharmacy Technician

National College of Business And Tech-Lexington
Melinda Fowler