Joseph Goodwin

Knowledgeable and dedicated customer service professional with extensive experience in Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized customer service technician with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Personable customer service specialist offering 4 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Motivated individual, experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Proactive team member with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent service representative skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate information systems. Effective at operating within industry regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Able to understand and navigate regulations, processes and culture.

Experience in industrial property disposal processes.

Highly proficient in use of Microsoft & Adobe software.

Possess excellent verbal, active listening and written communications skills.

Over 3 years of experience in work management process in operations and maintenance work.

Safety oriented individual capable of interpreting, carrying out and following workplace safety standards.

3+ years utilizing work management software.

Personal:

John Dotson-Family Friend

954-612-6615

Diana Hall-Family Friend

863449-0345

Misty Ralston-Family Friend

706-851-8620

Professional:

Bill Tillet-Former Supervisor

863-465-4884

Tracy Lee-Former Supervisor

863-443-1946