Summary
Overview
Work History
Education
Skills
Art, Makeup, Foraging Outdoors
Timeline
Generic

Susan Bryant

Belton,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

The Home Depot Inc
Belton, MO
12.2021 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.

Daycare Teacher

No Longer In Business
Oxon Hill, MD
01.2005 - 11.2009
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Allowed for ample outdoor recreation time to support physical development.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Developed age-appropriate activities and programs for children [Number] to [Number] years old.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Promoted sensory development by providing access to different textures.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
05.2007

Skills

  • Inputting Claims
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Effective Written and Verbal Communication
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Customer Service and Assistance
  • Needs Assessment
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Cash Register Operations
  • Customer Order Management
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Valid Driver's License
  • Special Requests
  • Data Entry and Maintenance
  • Credit Card Applications
  • POS Inventory System Operation
  • High-Volume Call Environments
  • Creative Solutions
  • Excellent Attention to Detail
  • Portal Systems
  • Merchandise Orders and Exchanges
  • Cash Counting
  • Policy and Procedure Adherence
  • Establishing and Maintaining Customer Relationships
  • Billing Adjustments and Refunds
  • Ability to Work Independently
  • Reading Comprehension
  • Administrative and Office Support
  • Customer Information Databases
  • Team-Oriented and Cooperative
  • Complex Product Knowledge
  • Invoice Preparation and Processing
  • Patient and Empathetic
  • Cultural Awareness
  • Legal Standards
  • Proactive Self-Starter

Art, Makeup, Foraging Outdoors

All 3 incorporate together. I am inspired by nature, and the world around me.

Timeline

Customer Service Specialist

The Home Depot Inc
12.2021 - Current

Daycare Teacher

No Longer In Business
01.2005 - 11.2009

High School Diploma -

Potomac High School

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Susan Bryant