Jamesha Thomas
Phenix City,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Verizon Wireless Corporation
12.2021 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed 50-80 calls per day
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Tracked customer service cases and updated service software with customer information
Caption Assistant
Hamilton Communications
05.2019 - 12.2021
- Demonstrated knowledge and skills by completing training and passing assessments.
- Applied proper diction to facilitate software transcription.
- Attended meetings and training sessions to enhance technical skills.
- Employed multi-tasking skills to listen to callers, reiterate what was said and double-check constructed caption concurrently.
- Maintained confidentiality to protect customer privacy.
- Operated keyboard for corrections and word substitutions to increase accuracy of captions.
- Helped people with hearing loss communicate effectively by repeating conversations in real-time.
Education
Miles College
Fairfield, ALSkills
- Statement Billings
- Invoice Preparation and Processing
- Document and Records Management
- Benefits Explanations
- Effective Written and Verbal Communication
- Policy and Procedure Adherence
- Team Goals
- Data Evaluation
- Inputting Claims
- Telephone Etiquette
- Great Adaptability
Timeline
Customer Service Specialist
Verizon Wireless Corporation
12.2021 - 08.2023
Caption Assistant
Hamilton Communications
05.2019 - 12.2021
Miles College