Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Day

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

360 Fitness Performance Sports
01.2017 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Membership Consultant

DIRECTV
04.2012 - 09.2016
  • Provided information about restrictions and optional services.
  • Consulted with potential clients about personal needs and budget concerns.
  • Conducted tours of facility to showcase features and answer questions.
  • Implemented process improvements and upgrades to facilitate online registrations.

Education

Associate of Arts - Sociology

Santa Monica College
Santa Monica, CA
05.2008

Skills

  • Data Evaluation
  • Adobe Dreamweaver
  • Call Centers
  • Carrier Relations

Timeline

Customer Service Specialist

360 Fitness Performance Sports
01.2017 - 08.2023

Membership Consultant

DIRECTV
04.2012 - 09.2016

Associate of Arts - Sociology

Santa Monica College

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Bobby Day