Bobby Day
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
360 Fitness Performance Sports
01.2017 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Membership Consultant
DIRECTV
04.2012 - 09.2016
- Provided information about restrictions and optional services.
- Consulted with potential clients about personal needs and budget concerns.
- Conducted tours of facility to showcase features and answer questions.
- Implemented process improvements and upgrades to facilitate online registrations.
Education
Associate of Arts - Sociology
Santa Monica College
Santa Monica, CA05.2008
Skills
- Data Evaluation
- Adobe Dreamweaver
- Call Centers
- Carrier Relations
Timeline
Customer Service Specialist
360 Fitness Performance Sports
01.2017 - 08.2023
Membership Consultant
DIRECTV
04.2012 - 09.2016
Associate of Arts - Sociology
Santa Monica College
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