Rachel Rollins
Account Coordinator
Lakeland,FL
Summary
Motivated project coordinator with 8 years of work experience in marketing and strategy with proven track record of managing multiple client-facing projects simultaneously. Client-focused professional with strong public-speaking, interpersonal and collaborative skills, to build client relationships and team engagement.
Overview
9
9
years of professional experience
Work History
Senior Account Coordinator
Rkdgroup
Plano, TX
11.2021 - Current
- Effectively coordinated day-to-day management and execution of client strategies and projects for direct mail and donor engagement.
- Fostered strong relationships with existing clients and played a pivotal role in driving significant business by successfully expanding the client portfolio from 6 to 20+ Rescue Missions within a year.
- Demonstrated professionalism and excellent communication skills while working directly with clients to obtain all necessary deliverables, including creative edits and approvals, data files, strategy documents, and results for successful fundraising initiatives.
- Exercised exceptional attention to detail while performing comprehensive quality control on all aspects of each 24+ campaigns. And collaborated closely with team members to ensure successful project execution on direct mail mockups and monthly client newsletters.
- Created and managed client service agreements, meticulously reviewing contract terms and conditions to guarantee client satisfaction.
- Actively monitored and updated project statuses and milestones using designated platforms such as Workfront, SharePoint, and Salesforce, ensuring real-time visibility into progress.
Customer Success Manager
KnowBe4
Clearwater, FL
08.2020 - 10.2021
- Developed and maintained relationships for over 350+ clients by providing customer service, including assessing needs, onboarding support and evaluating satisfaction.
- Managed department call volume of 25 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Generated and identified over $20,000 in sales opportunities per month by providing product demonstrations, assessing environment and sales techniques.
English Teacher
MediaKids School
Thailand
05.2019 - 03.2020
- Developed and taught English speaking, writing and listening curriculums for students from ages 8 to 17 years old.
- Coordinated school functions such as English Camps, after-school programs and tutoring.
Marketing Coordinator
Envisage International
Jacksonville, FL
01.2016 - 03.2019
- Managed 40 client accounts; leading calls with senior education executives to diagnose their priorities and recommending services; and maintaining existing relationships.
- Lead the new annual price model and structure for clients, that boosted 22 new clients.
- Exceeded 2016's revenue by acquiring $117,056 of new revenue.
Marketing Intern
Dalton Agency
Jacksonville, Florida
01.2015 - 05.2015
- Increased regional McDonald's Co-Op sales for 113 local store owners. Assisted in developing merchandise plans and created digital and print promotional materials.
- Responded to email and social media messages according to prescribed policies.
- Helped with planning and hosting of marketing events.
Education
Bachelor of Science - Communications and Advertising
University of North Florida
Jacksonville, FL 05.2011 - 06.2015
Skills
Pipeline Development
Client Relationship Management
Project Management
Collaboration
Adaptability
Problem Solving
Timeline
Senior Account Coordinator
Rkdgroup
11.2021 - Current
Customer Success Manager
KnowBe4
08.2020 - 10.2021
English Teacher
MediaKids School
05.2019 - 03.2020
Marketing Coordinator
Envisage International
01.2016 - 03.2019
Marketing Intern
Dalton Agency
01.2015 - 05.2015
Bachelor of Science - Communications and Advertising
University of North Florida
05.2011 - 06.2015