Rachel Romero
Rosemead,CA
Summary
Professional Commercial passenger driver skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws. Friendly and enthusiastic Shuttle Driver bringing 1 year of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs.
Overview
6
6
years of professional experience
Work History
Paratransit Bus Operator
Transdev Transportation
El Monte, CA
04.2023 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean vehicle interior.
- Improved on-time performance by efficiently planning routes and navigating through traffic to meet tight schedules.
- Maximized customer satisfaction with courteous service, assisting passengers with boarding and deboarding the bus as needed.
- Reduced operational costs by adhering to fuel-efficient driving practices and promptly reporting necessary vehicle repairs.
Customer Service Representative
Nordic Cargo Logistics
Remote, CA
05.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Package Associate
Fedex Ground
Arcadia, CA
10.2017 - 10.2018
- Enhanced package processing efficiency by implementing an organized sorting system.
- Reduced damaged packages rate by following proper handling procedures and guidelines.
- Streamlined workflow for team members through effective communication and collaboration.
- Increased customer satisfaction by ensuring timely and accurate delivery of packages.
Education
Medical Billing With ICD9 - Computer Medical Billing And Coding With ICD9
El Monte - Rosemead Adult School
El Monte, CAAssociate of Science - General Studies
Mt San Antonio College
Walnut, CASkills
- Health and safety compliance
- Safe Driving Practices
- Record Keeping Abilities
- Patience and Empathy
- Ability to follow instructions
- Professionalism and Punctuality
- Vehicle inspection knowledge
- Passenger transportation
- Clean Driving Record
- Commercial Drivers License CDL
- Customer Relations Skills
Accomplishments
- Achieved Class B License by completing Required class room training and behind the wheel required hours of training with accuracy and efficiency. Air brakes and passenger endorsements as well as Commercial endorsements obtained as well.
Additional Information
Dedicated person striving to Excel in a field that I enjoy,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Paratransit Bus Operator
Transdev Transportation
04.2023 - Current
Customer Service Representative
Nordic Cargo Logistics
05.2022 - 09.2022
Package Associate
Fedex Ground
10.2017 - 10.2018
Medical Billing With ICD9 - Computer Medical Billing And Coding With ICD9
El Monte - Rosemead Adult School
Associate of Science - General Studies
Mt San Antonio College