Rachel Romero
Lakewood
Summary
Adept Title Resolution Specialist with a proven track record at Radian Real Estate Management LLC, I excel in de-escalation techniques and document preparation. My proactive approach reduced future complaints significantly, while my collaboration skills enhanced team productivity. Achievements include streamlining workflow processes and implementing preventive measures for recurring issues.
Overview
12
12
years of professional experience
Work History
Title Resolution Specialist
Radian Real Estate Management LLC
06.2015 - Current
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
Title Specialist
Statebridge Company, LLC
08.2012 - 05.2015
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
Education
Associate Of General Studies - Clinical Psychology
Community College of Denver
Denver, CO05.2011
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
- Conflict mediation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Title Resolution Specialist
Radian Real Estate Management LLC
06.2015 - Current
Title Specialist
Statebridge Company, LLC
08.2012 - 05.2015
Associate Of General Studies - Clinical Psychology
Community College of Denver
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