Dalisa Chau

Championed the product development life cycle of new cutting-edge technologies that incorporated traditional real estate applications with AI-driven features to produce more effective solutions, enhancing product capabilities and improving user experience. As the primary Product Owner of geniusprice, a new application was introduced that allowed agents to reduce the time and effort in valuating a home and creating an insightful presentation for their customers. As Co-Product Owner of a direct-to-consumer website, the technology incorporated AI technology to help buyers and sellers in their home journey.

Product manager of an ambitious global roadmap involving cross-functional teams, with responsibility for the digital delivery of all applications and domains servicing the B2B side of Experian. Collaborated with international teams to ensure seamless coordination while developing products for global markets. As Product Owner for Adobe Experience Manager (AEM), spearheaded continuous development by providing specifications and vision for a product that supports multiple regions, countries, and languages. Identified how, where, and when each component would work to foster uniformity across the brand and over thousands of web pages. Collaborated with multiple teams to ensure compliance with international and industry regulations that could affect the company's products or services. The target goal was to improve website visibility through improved user experience (UX), intuitive interactions, better site maps, and the implementation of SEO strategies.

A progressive thinking product owner for an innovative real estate technology company, finding new ways to unite traditional real estate with a convenient platform that would support and engage agents and customers in a more transparent and rewarding buying and selling experience. Oversaw the rollout and delivery for the US website while providing support for the UK, AU, and CA. Collaborated with other Product Owners and Business Analysts to understand priorities and deliver benefits across multiple development teams in three countries.

Consulted for an established company looking to venture into short-term lending. The company looked to revolutionize the way people rent and manage cash flow.

Worked with a team of Product Owners to change the way real estate is bought and sold. Served as product owner to provide a backend system that managed properties from listing to sale and the front-end site that allowed consumers to submit, review, counter and accept offers online.

Administrator to the General Manager of Auction.com's Residential, the company's largest division which partnered with the country's leading mortgage servicers to auction distressed homes. Responsibilities included attending executive meetings and ensuring deliverables were completed within requested deadlines. Worked with Accounting and HR to reconcile department headcount, update Org Charts, and highlight areas exceeding projected staffing numbers. Partnered with the Accounting, Operations, and analytics teams to review the division's P&L and monthly stats, summarizing the data collected into a deck to review with members of the executive and management team.

Managed a team of analysts responsible for developing and maintaining reports for the Short Sale and REO department. Worked with departments to improve their process by identifying gaps and implementing changes to improve efficiencies. Utilized reports to develop new strategies that would improve the products we offer to our clients.

Successfully managed the highest revenue-generating team in the company serving one of the biggest servicing clients. The service provided a custom Ownership & Encumbrance product used to determine the amount of equity in a property. Under my management, the department achieved an SLA of 95% compliance within 30 days and with new quality control measures in place, we reduced the number of rejects from >15% to below 4%.

Served as technical project manager for internal proprietary software and all other technical-related projects. For new services, created project charter and project plan, organized meetings, monitored the progress and development of the project, documented workflow, ensured that the project stayed within the scope of the charter, and prioritized all projects assigned. Served as subject matter expert and conducted thorough tests of the system before all releases, published notifications to all clients with information about the release, possible downtime, and outcome of the release.

Managed over 35 employees across California and Pennsylvania and successfully increased the productivity and profitability of the unit from 250 units to over 10K. Provided servicing companies with equity reports that helped them identify properties for foreclosure and charge-off. As a final product for delivery, the unit provided business opportunities for other areas within the company.

During the implementation of new customers or services, served as the single point of contact managing the rollout of customized products for large clients. Ensured the successful launch of the product before transitioning to operations and the Client Manager.

Managed the bankruptcy process for mortgages identified under the Chapter 7 and Chapter 13 bankruptcy. Responsibilities was to mitigated loss and risk to clients and investors by working with attorneys to manage the bankruptcy processes. The teams responsibilities included preparing information for the proper filings of POCs, Objections, Motions for Relief, and Notice of Default, reviewed Bankruptcy Plans, audited accounts, review and approved Stipulation Plans, monitor for payments and provide servicer with payment instructions.

Responsibility was to protect the client's assets by timely and accurately filing Proof of Claims (POC) with bankruptcy courts nationwide. Calculated arrearage and filed POC for mortgages identified under Chapter 7 & Chapter 13 bankruptcies.

Supervised daily operations of the loan desk and library stacks. The team was responsible for proper organization and maintenance of the stacks area, providing customer service to patrons which includes but is not limited to activating accounts, circulations of books, answering questions regarding library collections, and collecting fees.