Amber Palfy

• Performed website administration and served as the Subject Matter Expert for the product's self-service Help Center including formatting and content analysis.
• Established, optimized, and enacted design guidelines to maintain consistency across the product platform.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

• Instructed and trained new team members and assisted current team members with touch-up training as needed.
• Compiled reports to ensure all files were sent to and received by the assigned notary or attorney.
• Delivered positive customer experiences and successful deal closures through open, constructive communications.
• Resolved customer complaints and issues to drive satisfaction and loyalty.

• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Transported, set up, and removed floral arrangements and rented decor elements for special events at client-chosen venues.
• Delivered floral designs to residences, businesses, and funeral homes.

• Processed faxed and electronic orders with careful attention to insurance guidelines and product requests.
• Assisted patients and doctors via phone with new and existing orders.
• Trained team members on specialty fax processes, verbally and in writing.

• Sorted, labeled, and programmed sensors for air quality monitoring devices.
• Selected and filled orders from stock to fulfill customer requirements.

• Supervised team members and provided assistance with machines and product assembly.
• Utilized industrial machines including: serger, binder, single needle, coverstitch, and serger with elastic.

• Operated cash register with excellent accuracy levels and at a fast pace.
• Organized shelves to maintain store visual appeal and attended to the order and cleanliness of the store.

• Launched sewing portion of a new business endeavor.
• Supervised sewing machine maintenance.

• Implemented preservation and restoration of Seton Hill artifacts.
• Catalogued and researched pieces for loan to the Greensburg Diocese.

• Instructed students from varying age groups in basic sewing skills and application of techniques.
• Supported student learning objectives through personalized and small group assistance.

• Encouraged artistic expression and understanding of art.
• Supported student physical, mental, and social development using classroom games and activities.

• Shared historical and cultural context to provide more profound understanding of area.
• Preserved site and artifacts by communicating proper conduct to visitors.

Theatre Design & Technology and 3D Studio Art minors

Study Abroad Experiences:

• 2014: England, Theater
• 2015: Italy, Hospitality
• 2016: Ireland, Art History